Eddie Scolaro
Las Vegas,NV
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
Store Manager
The Apothecary Shoppe
2020.07 - 2021.06
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Completed point of sale opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
Sales Associate
Breitling
2020.11 - 2021.05
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
General Manager
Valiant Paris
2019.05 - 2020.11
- Hired and trained new employees, including selecting seasonal workers to hire on permanently.
- Also conducted performance reviews and handled employees with poor performance or attendance.
- Developed plan to increase sales and saw a 7% weekly increase after 90 days.
- Familiar with POS and KWI and Metric.
- Resolved conflict between customers, between employees, and between customers and employees.
- Responsible for inventory, pricing, merchandising, and displays.
- Worked all types of shifts and worked on holidays.
Assistant Manager
Hospitality, MedMen Las Vegas, The Strip, Paradise & Harmon
2018.03 - 2019.05
- High volume store.
- Accepted and processed customer payments in cash, credit cards, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Collaborated with colleagues to discuss market information and strategies.
Assistant Store Manager
All Mankind
2016.05 - 2017.05
- Enforced company policies and procedures through implementing a three-strike system to promote professionalism.
- Hired and trained new employees, including selecting seasonal workers to hire on permanently.
- Also conducted performance reviews and handled employees with poor performance or attendance.
- Resolved conflict between customers, between employees, and between customers and employees.
- Responsible for inventory, pricing, merchandising, and displays.
- Worked all types of shifts and worked on holidays.
- Cash handleing .
Assistant General Manager
John Varvatos
2011.02 - 2016.11
- Implement policies, goals and objectives for multiple departments in coordination with board members and staff.
- Manage movement of products in and out of facility.
- Perform customer service by assisting customers on the floor.
- Review sales and financial reports and other performance data.
- Select, train and evaluate employees or applicants.
Assistant General Manager
Cash Handeling, Ted Baker
2008.10 - 2011.07
- Draft staff work schedules and assign duties.
- Implement policies, goals and objectives for multiple departments in coordination with board members and staff.
- Manage movement of products in and out of facility.
- Perform customer service by assisting customers on the floor.
Education
Pharmacy Tech. Certification -
Heritage College
Las Vegas, NVHigh School Diploma -
Valley High School
Las Vegas, NV06.1996
Skills
- Decision Making
- Operations Oversight
- Sales Promotion
- Budget Control
- Management Team Building
- Customer Service Management
- Employee Motivation
- Sales Tracking
Timeline
Sales Associate
Breitling
2020.11 - 2021.05
Store Manager
The Apothecary Shoppe
2020.07 - 2021.06
General Manager
Valiant Paris
2019.05 - 2020.11
Assistant Manager
Hospitality, MedMen Las Vegas, The Strip, Paradise & Harmon
2018.03 - 2019.05
Assistant Store Manager
All Mankind
2016.05 - 2017.05
Assistant General Manager
John Varvatos
2011.02 - 2016.11
Assistant General Manager
Cash Handeling, Ted Baker
2008.10 - 2011.07
Pharmacy Tech. Certification -
Heritage College
High School Diploma -
Valley High School