Eddie Ward
Summerville,SC
Summary
Accomplished leader adept at directing operations and implementing training programs that enhance team performance. Proven ability to oversee project management while optimizing processes for cost efficiency and improved profitability.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operating Partner
HBTenders LLC(dba Huey Magoo's)
North Charleston, SC
01.2021 - Current
- Directed project management efforts in collaboration with general contractor and corporate team to oversee construction of two locations from groundbreaking to grand opening.
- Developed and implemented training programs for over 100 staff and management at each location to enhance store profitability.
- Directed daily operations in collaboration with corporate partner to ensure compliance with corporate standards.
- Managed inventory management systems to support accurate food cost tracking and drive improvements.
- Designed and refined spreadsheets to enhance finance tracking processes for effective daily cost analysis.
- Executed light AI programs to enhance operational efficiency and reduce costs.
Area Supervisor
HBTenders LLC/Rohoho Inc.(dba Papa Johns)
Charleston, SC
01.2017 - 12.2020
- Managed daily operations across five locations in Charleston area.
- Oversaw a team of 5 general managers, each leading a staff of over 30 employees at respective locations.
- Enhanced store profitability and overall regional performance over a three-year period.
- Developed and mentored general managers to enhance profitability across all locations.
- Collaborated with corporate liaisons to uphold organizational standards.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
General Manager
Rohoho Inc(dba Papa John's)
Columbia, SC
09.2012 - 12.2016
- Boosted store sales nearly twofold through commitment to timely deliveries and superior customer support.
- Collaborated with marketing teams to drive local promotions, increasing customer engagement.
- Streamlined hiring and training processes to enhance employee retention.
- Maintained proper inventory and food costs to stay within bonus parameters every month.
- Handled rare customer complaints to ensure minimal customer loss.
- Oversaw a team of over 20 delivery drivers, ensuring zero at-fault accidents during tenure as General Manager.
Alarm Technician
Palmetto Alarm
Lexington, SC
01.2006 - 08.2012
- Installed and configured alarm systems for residential and commercial properties.
- Conducted routine maintenance and inspections to ensure system functionality.
- Diagnosed and repaired alarm system malfunctions promptly and efficiently.
- Collaborated with clients to assess security needs and recommend appropriate solutions.
Computer Technician
Comprehensive Computer Solutions
Lexington, SC
01.2004 - 12.2006
- Diagnosed and resolved hardware and software issues for diverse client systems.
- Provided technical support to users, enhancing overall customer satisfaction.
- Implemented system upgrades and installations, ensuring minimal downtime.
- Trained junior technicians on troubleshooting techniques and best practices.
- Created and maintained multiple web-sites from the ground up.
- Developed various graphical images and logos for various companies.
Education
Computer Programming And Graphic Design
Midlands Technical College
West Columbia, SC12-2004
High School Diploma -
Lexington High School
Lexington, SC06-2002
Skills
- Leadership
- Efficiency optimization
- Performance improvement
- Cost reduction
- Program oversight
- Proficient in word/excel/powerpoint/photoshop
- Marketing knowledge
- Complex Problem-solving
- Decision-making
- Team leadership
- Computer skills
- Effective communication
Certification
Servsafe Manager
Servsafe Food Handler
Timeline
Operating Partner
HBTenders LLC(dba Huey Magoo's)
01.2021 - Current
Area Supervisor
HBTenders LLC/Rohoho Inc.(dba Papa Johns)
01.2017 - 12.2020
General Manager
Rohoho Inc(dba Papa John's)
09.2012 - 12.2016
Alarm Technician
Palmetto Alarm
01.2006 - 08.2012
Computer Technician
Comprehensive Computer Solutions
01.2004 - 12.2006
Computer Programming And Graphic Design
Midlands Technical College
High School Diploma -
Lexington High School