Eddie A. R Garrick
HOUSTON,TX
Summary
Results-driven Network Engineer with over 9 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Forward-thinking Network Engineer specializes in adapting business networks to emerging work realities. Provides secure connectivity for dispersed and cloud-based workforces through careful implementation of VPNs and user management tools. Builds large-scale, flexible networks designed to adapt to changing global business realities.
Overview
15
15
years of professional experience
Work History
IT Consultant
S K Motors LLC
Houston , TX
07.2019 - Current
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Adjusted design parameters to boost performance and incorporate new features.
- Troubleshot Networking and Software issues to achieve architecture compatibility.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Guaranteed successful technical upgrade projects for clients by collaborating with various departments and developers for integrations.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects
- Conducted research on network products, services, protocols and standards for network procurement and development efforts
IT Contractor
ER Multi-services Solution
Houston, TX
01.2019 - Current
- Configured hardware, devices and software to set up workstations for clients.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Used ticketing systems to manage and process support actions and requests
- Configured hardware and granted system permissions to new employees
- Assisted with updating technical support best practices for use by team
Collision Estimator
Ted’s Collision
Houston, TX
06.2017 - 06.2019
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Accurately estimated parts and labor.
- Helped customers obtain alternate transportation via rental car services.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration
- Documented damage with photographs and detailed written descriptions
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs
Sales Associate
Home Depot
Houston, TX
01.2015 - 01.2016
- In lumber and building material Westheimer paint and Body.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Data Entry Specialist
World Bank Group
Freetown , Sierra Leone
04.2014 - 09.2015
- Compiled data and reviewed information for accuracy prior to input.
- Organized, sorted and checked input data against original documents.
- Monitored database updates and verified for correctness.
- Searched, extracted and interpreted information to determine correct input procedure.
- Identified data entry errors and reported to necessary departments.
- Built and maintained tracking databases for variety of measuring aspects.
- Sent completed entries for evaluation and final approval.
Assistant IT Manager
United Nations Children's Fund, UNICEF
Freetown, Sierra Leone
01.2012 - 01.2014
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Coordinated ongoing technical training and personal development classes for staff members.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Delivered onsite technical support for call centers employees.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of valuable call data assets to safeguard availability and comply with applicable regulations.
- Provided replacement files to customers missing data, media files, and software components.
- Resolved system, hardware and telephone issues , improving efficiency among departments.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and video.
IT Technician
SIERRA LEONE SHIPPING AGENCY
Freetown , Sierra Leone
02.2010 - 10.2012
- Analyzed IT issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Computer.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed maintenance tasks on PCs, networks and mobile devices.
Education
Sip Trunking - IT
The Sip School
London, England Networking 4 VVioP - IT
The Sip School
London , England 04.2022
Associate of Science - General Studies And Automotive & Collision Repairs
Houston Community College
Houston TX 04.2018
CCNA - IT
College of Business And Information Technology
Freetown. Sierra Leone 09.2015
Associate of Applied Science - Geophysics
Fourah Bay College , University of Sierra Leone
Freetown 2012
ComTia N+ ( Networking) - IT
College of Business And Information Technology
Freetown , Sierra Leone 06.2011
ComTia A+ - IT
College of Business And Information Technology
Freetown, Sierra Leone 06.2010
Internet Core & Computing (IC3) - IT
College of Business And Information Technology
Freetown, Sierra Leone 04.2010
High School Diploma -
School Sierra Leone Grammar School, University of Sierra Leone
Freetown 04.2007
Skills
- Information Technology Infrastructure
- Systems Architecture Analysis
- Application Development
- Software Installation
- Technical Support
- Hardware and Software Installation
- Excellent Communication
- Maintenance and Repair
- Complaint resolution
- Fast Learner and good team worker
Timeline
IT Consultant
S K Motors LLC
07.2019 - Current
IT Contractor
ER Multi-services Solution
01.2019 - Current
Collision Estimator
Ted’s Collision
06.2017 - 06.2019
Sales Associate
Home Depot
01.2015 - 01.2016
Data Entry Specialist
World Bank Group
04.2014 - 09.2015
Assistant IT Manager
United Nations Children's Fund, UNICEF
01.2012 - 01.2014
IT Technician
SIERRA LEONE SHIPPING AGENCY
02.2010 - 10.2012
Sip Trunking - IT
The Sip School
Networking 4 VVioP - IT
The Sip School
Associate of Science - General Studies And Automotive & Collision Repairs
Houston Community College
CCNA - IT
College of Business And Information Technology
Associate of Applied Science - Geophysics
Fourah Bay College , University of Sierra Leone
ComTia N+ ( Networking) - IT
College of Business And Information Technology
ComTia A+ - IT
College of Business And Information Technology
Internet Core & Computing (IC3) - IT
College of Business And Information Technology
High School Diploma -
School Sierra Leone Grammar School, University of Sierra Leone
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