Summary
Overview
Work History
Education
Skills
Timeline
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Eddie Matthew Lopez

El Paso,TX

Summary

Dynamic customer service professional with a proven track record , excelling in quality assurance and active listening. Recognized for enhancing client satisfaction and driving sales through effective problem-solving and relationship building. Skilled in team development, also can consistently deliver exceptional service and foster a positive customer experience.

Overview

5
5
years of professional experience

Work History

Customer Representative

Alorica
05.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.

Shift Leader

Little Caesars
10.2023 - 01.2025
  • Trained new employees and delegated daily tasks and responsibilities
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Lead Manager

KFC
03.2021 - 01.2024
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and dealt with frustrated customers
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.

Cashier

Wendys
09.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Representative

TLC
01.2020 - 09.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Diploma - Basketball

Gadsden Highschool
Anthony, NM
06.2019

Skills

  • Quality assurance
  • Product or service support
  • Payment processing
  • Customer service excellence
  • Language fluency
  • Typing speed
  • Assertiveness
  • De-escalation
  • Active listening
  • Order processing
  • Customer relations
  • Team development

Timeline

Customer Representative

Alorica
05.2024 - Current

Shift Leader

Little Caesars
10.2023 - 01.2025

Shift Lead Manager

KFC
03.2021 - 01.2024

Cashier

Wendys
09.2020 - 03.2021

Sales Representative

TLC
01.2020 - 09.2020

Diploma - Basketball

Gadsden Highschool

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Eddie Matthew Lopez