Eddy Altamirano
Ricoh-USA
Los Angeles,CA
13
years of professional experience
Shipping & Receiving professional supporting accurate package handling, document control, and dock coordination in fast-moving operations. Manages UPS and FedEx receipt checks, protects fragile cargo with careful packaging, and keeps shipping forms, commercial invoices, and inventory records organized for timely processing. Brings a customer-oriented approach to cross-functional work with Production and Operations.
Work History
Department Supervisor
5 Years 1 Month- Trained new sales employees on sales, service and operational strategies to enhance overall team performance.
- Mentored team members in mastering sales techniques to consistently exceed objectives. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
- Mentored team members in sales techniques to exceed objectives while ensuring adherence to promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Educated customers on product and service offerings to improve their purchasing experience.
Customer Service Lead
2 Months- Educated customers on product and service offerings.
- Informed customers about product and service offerings to enhance their purchasing decisions.
- Mixed and matched paints according to customer specifications.
- Advised customers on merchandise based on needs and preferences, addressing inquiries and facilitating paint orders via phone.
Senior Cast Member
11 Months- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
- Provided first-rate service and support to guests, effectively resolving concerns to ensure satisfaction.
- Organized materials, cleaned facilities, and set up equipment for events, ensuring a seamless experience for guests.
- Processed admission payments and provided tickets.
- Directed guests to correct location by documenting ticket seats and answering questions about facility amenities
- Organized materials cleaned facilities and set up equipment to prepare for events.
- Processed admission payments and issued tickets, facilitating smooth entry for guests.
- Directed guests to correct location by documenting ticket seats and answering questions about facility amenities
Department Manager
1 Year 9 Months- Maintained up-to-date knowledge of promotions, exchange guidelines, payment policies, and security practices to assist customers effectively.
- Responded to incoming telephone calls to inform customers about products, services, store hours, policies, and promotions, enhancing customer satisfaction.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Guided customers on product and service offerings to improve their shopping experience.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Assistant Manager
5 Months- Led team in implementing sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored staff on product knowledge, improving overall service quality and customer satisfaction.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
Shipping & Receiving
4 Months- Working with Production and Operations depts. to receive items timely and accurately
- Coordinated with UPS and FedEx to verify accuracy of package deliveries
- Collaborated with production and operations departments to ensure timely and accurate receipt of items
- Filed, stored, and organized shipping forms, commercial invoices, and other documentation
Guest Services Supervisor
2 Years 1 Month- Supervised guest relations, ensuring exceptional service and satisfaction during events.
- Trained and mentored staff in customer service best practices and operational procedures.
- Implemented process improvements to enhance guest experiences and streamline operations.
- Coordinated team schedules and event preparations to optimize resource allocation.
- Resolved guest inquiries and complaints with professionalism, fostering positive relationships.
On-Site Service Specialist
1 Year 1 Month- Supported various office tasks including copy production, scanning, faxing, mailing, and shipping.
- Delivered on-site technical support for imaging and printing solutions, enhancing operational efficiency.
- Conducted troubleshooting and maintenance of Ricoh equipment, ensuring optimal performance and customer satisfaction.
- Managed inventory of supplies and parts, streamlining procurement processes for timely service delivery.
Education
High School Diploma
Skills
Stocking supplies
Cash register operations
Mentoring and training
Activity organization
Program leadership
Office correspondence management
Calendar & schedule coordination
Document preparation & formatting
Records management
Vendor & supplier liaison
Timeline
On-Site Service Specialist
Ricoh-USA
09.2024 - 10.2025Read More
Guest Services Supervisor
Crypto.com Arena
08.2022 - 09.2024Read More
Assistant Manager
LL Flooring
07.2021 - 12.2021Read More
Shipping & Receiving
Us Industrial Tool & supply
01.2021 - 05.2021Read More
Department Manager
Lowes Home Improvement
04.2019 - 01.2021Read More
Senior Cast Member
Regal Cinemas LA Live Stadium 14
05.2018 - 04.2019Read More
Customer Service Lead
Dunn Edwards
09.2017 - 11.2017Read More
Department Supervisor
Home Depot
03.2013 - 04.2018Read More
Miguel Contreras Learning Complex
High School Diploma
Read More