Experienced with providing instructional support to students with special needs. Utilizes effective communication and collaborative skills to foster supportive learning environment. Knowledge of behavior management techniques and individualized education plans.
Overview
22
22
years of professional experience
Work History
Construction Warranty Representative
Williams Homes
12.2018 - 02.2024
Developed comprehensive understanding of warranty policies, ensuring accurate information was provided to customers.
Liaised between customers and service providers to arrange necessary repairs covered under warranties.
Processed warranty claims for timely reimbursements, resulting in increased customer loyalty.
Negotiated favorable outcomes for both customers and the company during disputes over warranty coverage.
Special Education Paraprofessional
Los Angeles Unified School District, LAUSD
01.2002 - 12.2018
Created positive and inclusive classroom environment by helping students develop social skills and relationships.
Offered student support through special accommodations, extra assistance, and assessments.
Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
Maintained positive attitude and affirmatively communicated with each student.
Education
No Degree - Child Development
Los Angeles Trade Technical College
Los Angeles, CA
06-2000
Skills
Sales experience
Data entry proficiency
Complaint handling
Teamwork and collaboration
Classroom organization
Teaching and instruction
Instructional support
Student supervision
Languages
Spanish
Full Professional
Timeline
Construction Warranty Representative
Williams Homes
12.2018 - 02.2024
Special Education Paraprofessional
Los Angeles Unified School District, LAUSD
01.2002 - 12.2018
No Degree - Child Development
Los Angeles Trade Technical College
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