Eddy C. Barker, III
Chiefland
Summary
Customer Service Technical Representative with expertise in Epicor systems and extensive experience in vendor management at Monterey / Blackfin Boats. Skilled in financial reporting and conflict resolution, consistently enhancing customer relationships and service delivery. Focused on strategic planning and effective communication to achieve optimal project outcomes.
Overview
15
15
years of professional experience
Work History
Customer Service Technical Rep
Monterey / Blackfin Boats
08.2016 - Current
- Perform weekly, monthly, and quarterly Vendor financial reports.
- Regional warranty issues representative for the United States.
- Sub-contractor Warranty Representative
Sales/Service
Tri-County Irrigation, Inc.
06.2015 - 08.2016
- Sales and service representative.
Project Manager Sales
OA NEWTON & SONS CO.
07.2011 - 06.2015
- Sales and service representative.
Education
Some College (No Degree) -
VALLEY UNIVERSITY
Henrico, VirginiaSkills
- Epicor system expertise
- Vendor management
- Warranty processing
- Financial reporting
- Technical troubleshooting
- Product knowledge
- Customer relationship management
- Service delivery
- Data analysis
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Active listening
- Project planning
- Technical staffing
- Cost estimation
- Quality assurance testing
- Performance analysis
- Strategic planning
- Collaboration with engineering teams
- Sales strategies (inside and outside)
- Professionalism in service delivery
- Customer feedback analysis
- Blueprint mapping
References
Available upon request
Timeline
Customer Service Technical Rep
Monterey / Blackfin Boats
08.2016 - Current
Sales/Service
Tri-County Irrigation, Inc.
06.2015 - 08.2016
Project Manager Sales
OA NEWTON & SONS CO.
07.2011 - 06.2015
Some College (No Degree) -
VALLEY UNIVERSITY