Eddy Ruiz
Aurora,IL
Summary
Reliable business professional with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
Work History
Supervisor
Converse Factory Store
09.2017 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed and implemented customer service policies to enhance satisfaction.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Sales Associate (Seasonal)
H&M
09.2019 - 01.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cook / Cashier
McDonald's
11.2016 - 06.2017
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Audio Production Technology -
University of St. Francis
Joliet, ILAudio Production Technology -
Waubonsee Community College
Sugar Grove, ILGraduated -
East Aurora High School
Aurora, ILSkills
- Business Development
- Strategic Planning
- Inventory Control
- Training and Mentoring
- Staff Development
- Goal-Oriented
- Complex Problem-Solving
- Financial Management
- Organizational Skills
- Leadership Abilities
- Effective Communication
- Operations Management
References
- Andrew Jarrel, 1(843) 714-4991
- Carissa Hidalgo, (630) 707-9985
- Christopher Butler, (331) 645-2174
- Joseph Dorsey, 1(630) 746-5192
Additional Information
Invited to lead the 2020 Converse All Star pop-up shop in Chicago during NBA All Star Weekend. Lead the team to deliver high quality customer services to high profile celebrities, and CEO's of Nike and Converse.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate (Seasonal)
H&M
09.2019 - 01.2020
Supervisor
Converse Factory Store
09.2017 - Current
Cook / Cashier
McDonald's
11.2016 - 06.2017
Audio Production Technology -
University of St. Francis
Audio Production Technology -
Waubonsee Community College
Graduated -
East Aurora High School
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