Enthusiastic and energetic leader with a strong styling, management and VIP services background searching for a career where I can utilize my excellent leadership, people, organizational and planning skills.
Overview
6
6
years of professional experience
Work History
Store Manager
Alice And Oliva
Beverly Hills, CA
12.2022 - Current
Developed, implemented and maintained inventory control systems to ensure accurate record keeping. Store went from an inventory shrink store of 1.6% to .85% meeting below the company standard.
Provided leadership to subordinate personnel by setting goals, monitoring performance, providing feedback and guidance.
Developed strategies to maximize sales opportunities through effective merchandising techniques.
Lead visual merchandising walk throughs with corporate visual team and company owner.
Built a stable in store team with minimal turnover and loyalty to the brand.
Managed the day to day duties of the sales team and back of house.
Coached and trained leaders in the West Coast market by developing their day to day operational and managerial skills.
Maintained an elevated customer experience through our ELOISE program which held us to a high standard with successful secret shop scores.
CO-MANAGER
GUESS
BEVERLY HILLS, CA
05.2022 - 12.2022
Coached a new team to provide an elevated and luxury customer experience throughout all zones in the store
Assisted in creating a clientele driven business
Creating a habit within the sales team to begin their shift with contacting a minimum of 5 clients before they are actively selling on the floor
This has contributed to Beverly Drive having the highest return client penetration in the district
Ran Human Resources and Operations for the two brands in store
This includes interviews, onboarding, training, coaching, store maintenance, managing performances and overall store operations
Coached and trained other leaders in our area on DOR and other management activities and deadlines to be streamlined to company guidelines
Holding the team accountable for their personal sales goals and time and attendance
I am also a true team player on the floor
I believe in side by side selling with the sales staff to ensure we capitalize on every client that walks through our doors and there are no missed opportunities
Regularly host multiple corporate/owner visits a week while keeping composure of the team and sales
Successfully starting off Q4 as the only store in the district to make November target sales goal.
ASSISTANT STORE DIRECTOR
PRONOVIAS
BEVERLY HILLS, CA
06.2020 - 05.2022
Participate in every appointment to ensure each bride is receiving a proper luxury experience from entering the salon to picking up their dress
Coaching sales team to provide an elevated sales experience
Trained new employees on sales closing tactics while providing in the moment coaching
Reaching sales goals and landing a spot in the global top 10 in sales
Coaching the team on how to maintain a client relationship even after the sale
Creating sales with other guests from the brides part to continue closing additional sales.
ASSISTANT MANAGER/VIP MANAGEMENT/WEST COAST PR
DSQUARED2
BEVERLY HILLS, CA
01.2018 - 03.2020
Analyzed sales figures and report our teams results weekly
Built relationships with our local clients to promote customer loyalty
Seasonally conducted product knowledge training with sales staffed to be well versed in the collection
Built close relationships with celebrity stylists and landed several pieces in music videos/red carpets
Worked closely with US corporate PR team for celebrity inquiries such as gifting, pulls and building relationships with stylists that came in daily
Worked closely with the store director and visual team to create window displays and communicate bi-weekly imagery to corporate
Number 3 sales ranking for US regional for 2019.
Education
Bachelors of Art in Journalism and Mass Communication -
Arizona State University
01.2014
Skills
Loss Prevention
Payroll Management
Store Merchandising
Operational Budgeting
POS Systems
Talent Recruitment
Team Development
Employee Training
Timeline
Store Manager
Alice And Oliva
12.2022 - Current
CO-MANAGER
GUESS
05.2022 - 12.2022
ASSISTANT STORE DIRECTOR
PRONOVIAS
06.2020 - 05.2022
ASSISTANT MANAGER/VIP MANAGEMENT/WEST COAST PR
DSQUARED2
01.2018 - 03.2020
Bachelors of Art in Journalism and Mass Communication -