Edel Medina
4000 La Carrera Apt. 312
Summary
Adept at elevating guest experiences, I leveraged exceptional customer service and beverage preparation skills at El Callejon, enhancing satisfaction and boosting beverage sales through signature cocktails. My ability to multitask and collaborate effectively with team members ensured seamless service delivery and cultivated loyal customer relationships.
Overview
2
2
years of professional experience
Work History
Server
El Callejon
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
El Callejon
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
Graphic Design -
Casper College
Casper Wy04.2020
Natrona County High School
Casper, WY06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- Team collaboration
- Sales expertise
- Sales techniques
- Food safety practices
- Table bussing
- Point of sale operation
- Beverage preparation
- Tableside etiquette
- Allergy awareness
- Task prioritization
- Table setting
- Foreign language proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
El Callejon
09.2022 - Current
Bartender
El Callejon
09.2022 - Current
Graphic Design -
Casper College
Natrona County High School
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