Hi, I’m
Edem Djossou
Rochester
Summary
Experienced Customer Service Representative with a proven track record of excelling in troubleshooting and deep understanding of technology. Recognized for exceptional tech-savvy ability to swiftly identify and resolve technical issues while providing clear and empathetic support to customers.
Overview
3
years of professional experience
Work History
Spectrum
Spectrum Customer Service Rep
08.2022 - Current
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Monitored systems in operation and quickly troubleshot errors.
FedEx
FedEx Package Handler
11.2021 - 06.2022
Job overview
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Maintained clean, orderly work environment free of hazards.
Kohls Department Store
Retail Sales Associate
10.2020 - 07.2021
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used in-store system to locate inventory and place special orders for customers.
Education
Mayo Senior High SchoolRochester, MN
High School Diploma
06.2022
Skills
- Information Security
- Product Knowledge
- Report Generation
- Data Entry
- Account Updating
- Scheduling
- Data Collection
- Problem Resolution
- Technical Support
- Paperwork Processing
- Troubleshooting and Diagnostics
- Remote Support
Timeline
Spectrum Customer Service Rep
Spectrum
08.2022 - Current
FedEx Package Handler
FedEx
11.2021 - 06.2022
Retail Sales Associate
Kohls Department Store
10.2020 - 07.2021
Mayo Senior High School
High School Diploma
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