Eden Assefa
Alexandria,VA
Summary
Dedicated professional with strong communication and multitasking skills. Proven ability to enhance customer engagement and resolve conflicts effectively, ensuring positive relationships and satisfaction.
Overview
1
1
year of professional experience
Work History
Front Desk Concierge
CBMC Group
College Park, MD
08.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed residents move-in and move-out procedures efficiently.
- Handled resident's complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
- Answered resident's phone calls promptly and appropriately handled needs.
- Greeted guests and offered assistance upon arrival by providing warm welcome.
Email Specialist
Top Notch Acquisitions
Lewes, DE
07.2025 - Current
- Developed and sent targeted email campaigns to enhance customer engagement and retention.
- Managed multiple simultaneous email campaigns from start to finish.
- Set up a meeting between clients and team members to achieve excellent communication.
- Understood and anticipated customer needs to develop targeted campaigns.
Education
Bachelor of Science - Computer Science
University of The Potomac
DC10-2027
Skills
- Team player attitude
- Conflict resolution
- Exceptional communication
- Strong multitasking
- Foreign language fluency
- Customer service
- Microsoft office
- Mail and packages
Languages
Amharic
Native or Bilingual
English
Full Professional
Timeline
Front Desk Concierge
CBMC Group
08.2025 - Current
Email Specialist
Top Notch Acquisitions
07.2025 - Current
Bachelor of Science - Computer Science
University of The Potomac