EDEN BELL
Fort Lauderdale,FL
Summary
Motivated and ambitious Restaurant Manager with a winning attitude focused on maximizing guest satisfaction with delicious foods and an exceptional dining experience. Experienced hospitality and service industry professional with great knowledge and understanding of the high-end dining experience. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Assertive team leader skilled at group time management and multitasking.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
The Boca Raton Resort and Club
Boca Raton, FL
11.2023 - Current
- Executed meticulous opening, closing, and shift change functions for the purpose of maintaining daily operational standards.
- Created and executed strategies that improved team performance, streamlined processes, and maximized results.
- Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths.
- Cultivated positive interactions with customers, promoting satisfaction and loyalty through consistent delivery of top-notch service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Bartender
P. F. Chang’s
Fort Lauderdale
01.2023 - 07.2023
- Assessed individual needs and provided personalized recommendations to establish strong connections with customers, leading to memorable experiences that encouraged recurring visits
- Prepared various alcoholic and non-alcoholic beverages for patrons in both bar and restaurant settings
- Maintained a clean work and dining environment by restocking bar inventory, replenishing supplies, cleaning tables, and washing dishes.
- Oversaw all cash, credit, and debit card transactions by accurately charging customers and providing them with exact change while maintaining the balance of the cash register
- Delivered exceptional customer service to restaurant patrons and bar guests, demonstrating the ability to remain poised and professional in high-volume situations.
Shift Supervisor
Starbucks
Fort Lauderdale
11.2021 - 01.2023
- Trained and developed team members, coaching to ensure standards are being met by providing constructive feedback and critique
- Assisted the store manager in running the day-to-day operations of the business by delegating tasks to employees and deploying employees to the right station at the right time to serve customers best
- Memorized an extensive menu of 100+ drinks and Operated a super-automatic and semi-automatic espresso machine
- Can make 2-3 espresso-based drinks simultaneously
- Kept a high-volume cafe clean and organized while serving 100-150 patrons an hour, ensuring their food and drinks come out in a timely manner
- Balanced multiple cash drawers, counted safe, and kept inventory of the store twice weekly
- Created a positive environment for employees and customers, developed connections with patrons, learned dozens of regulars' orders and names.
Maitre D’
Steak 954
The W Hotel, Fort Lauderdale
04.2021 - 11.2021
- Supervised and coordinated with the host team for an organized front, ensuring prompt and courteous service to patrons
- Proactively manage calendars to prevent overbooking
- Collaborated with management to effectively meet seating and staffing requirements based on hotel occupancy
- Inspected dining areas for cleanliness and proper setup at the start of every shift.
- Successfully managed reservation system by efficiently allocating space for both reservations and walk-ins, providing a seamless experience for valued regular guests.
- Designed and implemented a comprehensive training program for hosts, focusing on standards and procedures.
Host Trainer
Yot Bar & Kitchen
Fort Lauderdale
11.2020 - 05.2021
- Greet & direct guests while discerning what their requests are
- Answer and direct phone calls to the appropriate party quickly and professionally
- Schedule reservations, keeping in mind restaurant capacity and the staffing available
- Train new employees on the computer system and the restaurant’s policies and procedures
- Provide support for management for organizing and coordinating large parties and events.
Server, Take Out Specialist and Hostess
P. F. Chang’s
Boca Raton
08.2019 - 05.2020
- Memorized the restaurant’s menu and drink selection
- Recommended items to guests based on their individual preferences, provided an experience tailored to each guest
- Wrote guests orders down and entered them into the POS system in a 200+ seat restaurant
- Took orders over the phone, processed payments using a cash register, packaged to-go food.
Lead Hostess & Designated Trainer
Terra Mare
Fort Lauderdale
- 08.2019
- Provided a personalized fine dining experience for guests
- Scheduled all reservations and planned seating arrangements with management prior to dinner service
- Performed dining room preparatory work, assisted setting up of planned events
- Trained new hosts, teach them the computer system, how to greet and interact with guests, how to properly utilize server rotation and give guests accurate quote times.
Hostess & Takeout Specialist
P. F . Chang’s China Bistro
North Miami Beach
01.2017 - 12.2017
- Recorded customer orders and repeated them back in a clear, understandable manner and answer questions about the menu
- Properly portioned and packaged take-out foods for customers into bags
- Quickly and efficiently processed payments and made accurate change
- Managed in person and telephone guest inquiries, customer service requests and reservation bookings, seated guests efficiently and warmly
- Monitored dining room and guest flow to maximize table usage and minimize customer wait times.
Education
Bachelor of Arts - Interdisciplinary Studies
Florida Atlantic University
05-2025
General Studies -
College of The Desert - Palm Desert, CA
High School Diploma - General Studies
Lily of Paradise Boarding School - Palm Springs, CA
Palm Springs, CA06-2015
Skills
- Collaborative team leader
- Creative Problem Solver
- Professional and compassionate
- Effective and efficient Verbal Communication
- Strong Knowledge of multiple POS and reservation systems
- Attention to Detail
- Quick Hands-On Learner
- Reliable and flexible
References
References available upon request.
Timeline
Restaurant Supervisor
The Boca Raton Resort and Club
11.2023 - Current
Bartender
P. F. Chang’s
01.2023 - 07.2023
Shift Supervisor
Starbucks
11.2021 - 01.2023
Maitre D’
Steak 954
04.2021 - 11.2021
Host Trainer
Yot Bar & Kitchen
11.2020 - 05.2021
Server, Take Out Specialist and Hostess
P. F. Chang’s
08.2019 - 05.2020
Hostess & Takeout Specialist
P. F . Chang’s China Bistro
01.2017 - 12.2017
Lead Hostess & Designated Trainer
Terra Mare
- 08.2019
Bachelor of Arts - Interdisciplinary Studies
Florida Atlantic University
General Studies -
College of The Desert - Palm Desert, CA
High School Diploma - General Studies
Lily of Paradise Boarding School - Palm Springs, CA
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