Sophia Puzikas
Boca Raton
Summary
Results-driven professional with extensive experience at The Boca Raton Resort and Club, focusing on customer relationship management and accurate sales forecasting. Proficient in conducting market research and managing multiple tasks effectively. Constantly looking for opportunities to expand knowledge and acquire new skills to grow both personally and professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cocktail Server
The Boca Raton Resort and Club
Boca Raton
01.2024 - Current
- Cultivated strong relationships with regular customers to drive repeat business.
- Monitored guest satisfaction levels and resolved concerns promptly for positive experiences.
- Addressed customer issues swiftly and escalated unresolved matters to management.
Hostess
The Boca Raton Resort and Club
Boca Raton
10.2022 - 10.2023
- Demonstrated strong interpersonal skills in customer interactions.
- Addressed customer complaints and escalated major issues to management.
- Managed guest expectations by communicating hours, wait times, and specials effectively.
Farmers Market Vendor
Self Employed
Dallas
07.2018 - 09.2021
- Calculated and placed orders according to recent market trends.
- Maintained accurate sales transaction records throughout each day.
- Ensured adequate stock levels through effective inventory management.
Education
BBA - Marketing
Florida Atlantic University
Boca Raton, FL05-2026
Skills
- Market research
- Social media marketing
- Data analysis
- Customer relationship management
- Sales forecasting
- Visual merchandising
- Efficient multitasking
- Team collaboration
Certification
- Social Media Marketing HubSpot
Timeline
Cocktail Server
The Boca Raton Resort and Club
01.2024 - Current
Hostess
The Boca Raton Resort and Club
10.2022 - 10.2023
Farmers Market Vendor
Self Employed
07.2018 - 09.2021
BBA - Marketing
Florida Atlantic University
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