Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Timeline
Generic

Mosammat Khatun

Health Administration Student
Egg Harbor Township,NJ

Summary

Motivated student working toward Health administration degree. Hardworking and resourceful individual commended for first-rate collaboration, organizational, and time management abilities. Committed to developing career path and expanding work experience. Strong knowledge of Microsoft, Excel.

Overview

7
7
years of professional experience
23
23
years of post-secondary education

Work History

Cocktail Server

Ocean Casino Resort
5 2019 - Current
  • Maintained and built relationships with 80+ customers daily, ensuring an excellent experience, which improved overall customer retention rate by 40% daily
  • Communicated with 20+ employees daily to increase overall efficiency of Casino operations and increase customer satisfaction daily
  • Supervised and collaborated with 15+ employees to manage availability and scheduling to ensure adequate staffing for daily operations
  • Discussed and recommended appropriate specials to a diverse group of customers to increase sales by 50% daily.

Intern

Bayada Home Health
05.2024 - 07.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.

Front Desk - Reception - Sales

Island Gym
05.2022 - 08.2022
  • Work collaboratively and independently to answer customer questions, receive phone calls, and completing necessary administrative tasks while maintaining high degree of accuracy and professionalism
  • Complete accurate documentation of customer sign ups to ensure data is properly maintained and updated accordingly
  • Handle payment authorization of any membership sign ups, referrals, or any other product purchase according to company guidelines
  • Provide accurate and detailed information to new customers on membership rules, building and sanitation guidelines, and proper use of equipment.

Assistant Store Manager

Francesca's Boutique
02.2018 - 12.2019
  • Collaborated with senior management on customer success by identifying the pain points of customer feedback, and improving customer satisfaction rating by 40%
  • Evaluated 10+ employees through surveys and office hours assessing skills and strengths which improved productivity for tasks by 20% daily
  • Maintained and built relationships with +60 customers daily, providing exceptional customer service and efficient product sales daily which translated to a customer satisfaction rating score of 95%.

Education

Bachelor of Science - Health Administration

Stockton University
Galloway, NJ
05.2001 - 05.2024

Skills

    Microsoft Office (Excel, PowerPoint)

    Business Development

    Organization

    Customer Service

    Time Management

    Documentation

    Scheduling

    Interpersonal Communication

    Strategic Planning

    Guest Relations Management

    Research and analysis

Websites

Leadership Experience

Assistant Store Manager, Atlantic City, NJ, Organized weekly meetings regarding new sales campaigns, customer talking points, and merchandise education for 10+ employees, Interviewed potential candidates for sales roles, scheduled interviews and collaborated with Store Manager to review candidates, Trained and coached new employees in product knowledge and successful sales techniques to promote a welcoming and successful customer experience

Timeline

Intern

Bayada Home Health
05.2024 - 07.2024

Front Desk - Reception - Sales

Island Gym
05.2022 - 08.2022

Assistant Store Manager

Francesca's Boutique
02.2018 - 12.2019

Bachelor of Science - Health Administration

Stockton University
05.2001 - 05.2024

Cocktail Server

Ocean Casino Resort
5 2019 - Current

Similar Profiles

CREATE PROFILE
Mosammat KhatunHealth Administration Student