Eden Sahnovich
San Jose,CA
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Los Gatos Swim & Racquet Club
Los Gatos, California
10.2021 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying, and scanning materials.
- Processed payments from customers using a variety of payment methods, including credit cards, checks, and money orders.
- Resolved any customer complaints or issues in a timely fashion, following established protocols.
- Conducted follow-up calls with new members to ensure satisfaction with their experience at the club.
- Developed new strategies for increasing membership sales.
- Implemented strategies to increase membership sales through promotions or discounts.
Head Hostess
Rock Bottom Bar & Grill
Campbell, California
07.2021 - 10.2021
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Trained new staff on proper hosting procedures and policies.
- Ensured that the dining room was always clean, organized, and presentable.
Education
Associate of Science - Kinesiology
West Valley College
Saratoga, CA12-2025
High School Diploma -
Leigh High School
San Jose, CA05-2022
Skills
- Mail distribution
- Spreadsheet tracking
- Appointment confirmation
- Correspondence drafting
- Guest relations
- Telephone etiquette
- Business administration
- Attention to detail
- Record keeping
- Issue handling
- Oral and writing communication
- Client communication
- Multi-line telephone systems
- Visitor registration
- Problem-solving skills
- Sales strategies
- Meeting deadlines
- Point of sale operation
Education and Training
true
Accomplishments
- Placed first place in the Novice division for bodybuilding in 2022
Languages
Hebrew
Professional
Russian
Professional
Certification
- CPR Certified
Timeline
Front Desk Receptionist
Los Gatos Swim & Racquet Club
10.2021 - Current
Head Hostess
Rock Bottom Bar & Grill
07.2021 - 10.2021
- CPR Certified
Associate of Science - Kinesiology
West Valley College
High School Diploma -
Leigh High School
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