Eden Schrag
Harleysville,PA
Summary
Dynamic sales associate with a proven track record at Planet Fitness, excelling in customer service and relationship building. Recognized for enhancing member experiences through effective problem-solving and teamwork. Committed to operational excellence, streamlining processes, and fostering a welcoming environment, resulting in improved member feedback scores. Reliable and punctual, dedicated to achieving results.
Overview
7
7
years of professional experience
Work History
Sales Associate
Everydays A Party
Morgantown, WV
10.2025 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
Front Desk Sales Associate
Planet Fitness
Lansdale, PA
05.2024 - Current
- Maintained cleanliness and organization of gym facilities, enhancing overall member experience.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Engaged in ongoing training to stay current with industry trends and fitness techniques.
- Supported promotional events to enhance community awareness of fitness programs and services offered.
- Streamlined front desk operations, improving check-in efficiency and enhancing member experience.
- Supported new members in acclimating to the gym environment, fostering a sense of community and belonging.
- Provided exceptional customer service by addressing concerns promptly, resulting in improved member feedback scores.
Summer Camp Staff Member
Dock Mennonite Academy
Souderton, PA
06.2019 - Current
- Assisted in planning and organizing daily camp activities to enhance participant engagement.
- Supervised campers during recreational activities to ensure safety and promote teamwork.
- Facilitated effective communication between campers and staff to address concerns promptly.
- Supported implementation of educational programs, fostering a positive learning environment.
- Implemented conflict resolution strategies among campers, promoting a harmonious camp atmosphere.
- Fostered a positive environment for campers by promoting inclusivity, respect, and enthusiasm in all interactions.
- Tailored instructional strategies according to individual learning styles of each camper to optimize skill acquisition during activity sessions.
- Maintained accurate records of incidents involving injuries or behavioral issues; collaborated with leadership team to develop appropriate interventions when necessary.
- Led groups of children safely through variety of camp activities.
- Enhanced camper experience by developing and implementing diverse, age-appropriate activities.
Theater Attendant
Broad Theater
Souderton, PA
06.2022 - 05.2024
- Provided exceptional customer service by assisting patrons with inquiries and ticketing processes.
- Operated point-of-sale systems efficiently for accurate transactions and cash handling.
- Maintained cleanliness and organization of theater facilities to enhance guest experience.
- Assisted in managing concessions, promoting menu items, and ensuring inventory accuracy.
- Collaborated with team members to address customer concerns swiftly, improving satisfaction levels.
- Participated in training new staff on operational procedures and customer service standards.
Education
Elementary Education
West Virginia University
Morgantown, WV07.2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
Timeline
Sales Associate
Everydays A Party
10.2025 - Current
Front Desk Sales Associate
Planet Fitness
05.2024 - Current
Theater Attendant
Broad Theater
06.2022 - 05.2024
Summer Camp Staff Member
Dock Mennonite Academy
06.2019 - Current
Elementary Education
West Virginia University