Eden Sileshi
Olney,MD
Summary
An ambitious student pursuing fashion design, makeup artistry, and culinary expertise, and eager to contribute developed knowledge in any customer service role. Skilled in effective communication, empathy, and patience in busy, group-like settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
7
7
years of professional experience
Work History
On-Call Nanny
Jovie Babysitting
Silver Spring, MD
01.2023 - Current
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Enforced rules to teach good manners and maintain safe environment.
- Used organization and time management skills to multitask and keep children on set schedules.
- Balanced schedules to promote optimal rest, play and educational periods.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Customer Service Associate
TJX Companies
Olney, MD
08.2021 - 03.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Intern Instructor
Barbizon Modeling School and Agency
Silver Spring, MD
05.2021 - 10.2021
- Suggested personalized skin care routines for students, keeping skin type and skin conditions in mind.
- Taught basic application and applied makeup to students to cover imperfections and create new looks.
- Customized styles and products to suit students' needs.
- Maintained counter hygiene standards with sanitized display units, tools and testers.
- Supported creativity by teaching lessons improvisation.
- Instructed students on script reading and vocal inflection.
- Managed classroom procedures and organized resources to promote safety and learning.
Cashier
Whitelaw Market
Washington D.C., DC
01.2017 - 10.2017
- Operated the cash register, collected payments and provided accurate change
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Resolved issues with cash registers, card scanners and printers
- Monitored sales events, added new merchandise and rang up purchases
- Worked closely with front-end staff to assist customers in finding specific products, answering questions, and offering product advice
- Inspected items for damage and obtained replacements for customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Processed all sales transactions accurately and promptly to prevent long customer wait times
Education
GED -
GED Testing
Skills
- Customer Service
- Creativity and Originality
- Verbal Communication
- Excellent multitasking abilities
- Makeup Application
- Adaptability
- Attention to detail
- Customer Consulting
- Compassionate and empathetic
- High energy
- Ability to remain calm under pressure
- Cash Register Operation
- First Aid and CPR Certified
Additional Information
Standard CPR/AED Certified
Timeline
On-Call Nanny
Jovie Babysitting
01.2023 - Current
Customer Service Associate
TJX Companies
08.2021 - 03.2022
Intern Instructor
Barbizon Modeling School and Agency
05.2021 - 10.2021
Cashier
Whitelaw Market
01.2017 - 10.2017
GED -
GED Testing
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