Eden Smith
Iowa City,IA
Overview
5
5
years of professional experience
Work History
Clerk III
University of Iowa Hospital and Clinics
Iowa City, IA
10.2023 - Current
- Provided exceptional, personalized service as first point of contact in clinic for patients, families, and hospital staff.
- Worked closely with providers to address complex scheduling challenges and provide resolutions for operational issues.
- Managed patient appointment and prescription refill requests effectively via phone.
- Trained in various department clinics to provide coverage and meet staffing needs.
Universal Banker
MidWestOne Bank
Coralville, IA
07.2022 - 10.2023
- Demonstrated exceptional discretion in handling sensitive customer financial information.
- Effectively resolved interdepartmental issues through clear communication.
- Executed monetary transactions with a strong focus on precision and accuracy.
- Processed customer account applications and associated paperwork.
Sales Associate
Helzberg Diamonds
Coralville, IA
11.2021 - 07.2022
- Offered personalized recommendations and advice to customers from various backgrounds, ensuring their absolute satisfaction with products.
- Established and nurtured client relationships by maintaining regular communication.
- Performed various administrative tasks such as receiving incoming shipments, operating store phone lines, and coordinating customer appointments.
- Liaised with third-party contractors regarding customer jewelry repairs.
Production Unit Assistant
University of Iowa
Iowa City, IA
01.2019 - 09.2021
- Ensured equipment met filming needs in collaboration with graduate students and instructors from the department of Cinematic Arts.
- Efficiently managed a high-volume appointment scheduling system for the University community.
- Oversaw maintenance of over 10,000 film equipment and artifacts in a virtual online inventory catalog, including item tracking and ensuring prompt repairs.
- Regularly completed office tasks including bookkeeping, filing customer information, and assessing student checkout records for late returns.
Education
BA - Journalism And Mass Communications
University of Iowa
Iowa City, IA05-2021
Software
- Microsoft Office
- Acuity Scheduling
- EPIC
- Adobe Creative Suite
- Drupal
Timeline
Clerk III
University of Iowa Hospital and Clinics
10.2023 - Current
Universal Banker
MidWestOne Bank
07.2022 - 10.2023
Sales Associate
Helzberg Diamonds
11.2021 - 07.2022
Production Unit Assistant
University of Iowa
01.2019 - 09.2021
BA - Journalism And Mass Communications
University of Iowa
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