EDEN ISMAEL BAUTISTA HERNANDEZ
Elkhorn,NE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
IT Specialist
ZeeContact
08.2022 - Current
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Developed customized software solutions for improved business processes and increased productivity.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
Brand Manager
Franchise Rocket
01.2021 - 08.2022
- Enhanced brand recognition by developing and executing targeted marketing campaigns.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Streamlined brand messaging by creating and maintaining a consistent visual identity across all platforms.
- Boosted product sales with innovative promotional strategies and attractive packaging designs.
- Mentored junior team members, fostering professional growth and development within the department.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Created and managed budgets to maximize brand reach and engagement.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
Digital Marketing Manager
Confie Seguros
05.2013 - 09.2019
- Business Development & Marketing Director, Business Relationship Management, Business Partner POC, Project Management, Marketing Branding and Public Relations, Compliance Audits, Contract Reviews
Client Services Manager
Telvista Inc.
04.2010 - 10.2013
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
Project Manager
Teloro S.A de C.V
11.2012 - 03.2013
- Lead Generation, UX Designer/Customer Experience Design, Customer Journey Analysis and Design, Journey Mapping and Analysis, Market Research & Development, Market and Customer Intelligence, Customer Satisfaction Surveys, Survey Creation and Evaluation, Sales Funnel Analysis, E-mail marketing & Sales, Business Relationship Management, Project Management, SOW Compliance Audits, Vendor Management, Reporting Development & Design, Reporting Automation, Call Center Operations Management, Process Analysis and Improvement, Onboarding Process Creation, Onboarding Product Training and Development, KPI Performance Tracking, General Reporting, Weekly Operations Performance Reports
Tech Support & Customer Service Operations Supervisor
Telvista Inc.
10.2005 - 04.2010
- Supplier-Vendor POC, Line of Business Administrator & Client Care Coordination, Responsible for all Operational Audits, Responsible for all Account Invoices, Business Development Plans, High level Negotiator, Project Management and Coordinator, Responsible and Accountable for all Management Decisions, Business Development, Experienced Team Leader, Special Projects Management, Remedial Training Development, Expert Coach, Onboarding Operational Coordinator, Experience Talent Keeper and Retention Expert
Education
Lic. Marketing Internacional -
UnADM
01.2019
Lic. Filosofia -
U.A.B.C - Tijuana
01.2006
Lic. Comunicacion -
U.A.B.C - Tijuana
01.2003
Skills
- Self-Motivated
- Analytical
- Critical Thinker
- Business Driven
- Multitasker
- Creative
- Problem Solver
- Goal Oriented
- Leader
- Team Builder
- Organized
- Client Relations
- Customer Account Management
- Strategic Planning
- Report Analysis
- Staff Mentoring & Leadership
- Key Accounts Development
- Training Programs
- Customer Needs Assessment
- Training and Mentoring
- Client Service Optimization
- Account Updates
Websites
Accomplishments
Employee of the year 2016
Employee of the year 2018
Employee of the year nominee 2022
Languages
Spanish
Native or Bilingual
English
Full Professional
Quote
Your most unhappy customers are your greatest source of learning.
Quote Author
Bill Gates
Platforms And Software
- Salesforce
- Avaya
- AppOne
- Interaction Client I3
- Hubspot
- MS Office Suite
- MS Teams
- Skype for Business
- Outreach
- Hootsuite
- Oracle Eloqua
- Google Suite
- Google Ads
- Google Analytics
- Kantar
- Geoscape-Claritas
- Tableau
- Mailchimp
- Photoshop
Headline
Experienced Digital Marketer and Customer/Client Services Professional
References
References available upon request.
Timeline
IT Specialist
ZeeContact
08.2022 - Current
Brand Manager
Franchise Rocket
01.2021 - 08.2022
Digital Marketing Manager
Confie Seguros
05.2013 - 09.2019
Project Manager
Teloro S.A de C.V
11.2012 - 03.2013
Client Services Manager
Telvista Inc.
04.2010 - 10.2013
Tech Support & Customer Service Operations Supervisor
Telvista Inc.
10.2005 - 04.2010
Lic. Marketing Internacional -
UnADM
Lic. Filosofia -
U.A.B.C - Tijuana
Lic. Comunicacion -
U.A.B.C - Tijuana
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