Eder Guardado
St Louis,MO
Summary
I've been considering exploring a different field, such as becoming a technician, or learning something entirely new to expand my skill set and career opportunity. Currently i am a Attentive Assistant/Managerial experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
7
7
years of professional experience
Work History
Assistant Manager and Manager
T-Mobile
Dallas
08.2018 - 08.2023
- Handled customer complaints by actively listening, documenting information, and providing effective resolutions.
- Conducted frequent walk-throughs, promptly addressing any issues that affected the store's visual appeal or level of professionalism.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
Sales Associate
Metro By T-Mobile
Garland
08.2016 - 08.2018
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Collected payments and provided accurate change.
Assistant Manager
T-Mobile
Saint Louis, MO
08.2023
- Collaborated with sales team to drive revenue growth.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Established effective communication channels within organization.
- Fostered positive relationships with clients and vendors.
- Monitored inventory levels, managed procurement processes.
Education
High School Diploma -
Garland Can Academy
Garland, TX05-2019
Skills
- Operations Management
- Sales monitoring
- Succession Planning
- Team motivation
- Quick Learner
- Employee engagement
- Customer Service
Education Date
2019
Education School
North Garland High School / Garland Can Academy
Ability
- Strength is that i like to interact with customers and help them above and beyond what they came for
- Very quick learner i like to challenge myself to learn new things but also do better
- My language very fluent with spanish and english
Careers
- Metro By T-Mobile, Sales Associate, 08/28/2016, 08/25/2018, Garland, Tx
- T-Mobile, Assistant Manager and Manager, 08/30/2018, 08/21/2023, Dallas, Tx
- T-Mobile, Assistant Manager, 08/26/2023, Saint Louis, MO
References
Adrian Castro, adrian.castro@cummins.com / Service Advisor (Power Gen Field Service)
Juan Diaz, 915-701-9253 / District Manager T-Mobile
Jonathan Castro, 469-789-6600 / Truck Driver
Languages
Spanish
Full Professional
English
Full Professional
Affiliations
- Play Basketball
- Play Soccer
- Go to Gym
- Watch movies/shows
- Play games
Timeline
Assistant Manager
T-Mobile
08.2023
Assistant Manager and Manager
T-Mobile
08.2018 - 08.2023
Sales Associate
Metro By T-Mobile
08.2016 - 08.2018
High School Diploma -
Garland Can Academy
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