EDEREIDA ZAVALETA
Red Oak,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I'm able to work under pressure and collaborate with a team. Strong communication skills and strategic planning abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
N.D.A Trucking LLC
Red Oak, TX
02.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system entered data and completed other clerical tasks.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Assisted with onboarding new clients and securing paperwork completion.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
Receptionist
Red Oak ISD
Red Oak, TX
08.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Corresponded with clients through email, telephone, or postal mail.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Substitute Teacher, K-5
Ferris ISD
Ferris, TX
08.2015 - 12.2016
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed lesson plans designed by absent teachers.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Paraprofessional Assistant
Ferris ISD
Ferris, TX
08.2010 - 05.2012
- Aided teachers in administrative tasks such as grading, data entry, and report preparation, allowing them to focus on instruction.
- Increased student engagement through the implementation of interactive learning activities tailored to individual needs.
- Collaborated with other paraprofessionals to share best practices and insights on creating more effective support systems for students.
- Developed strong working relationships with colleagues, participating in professional development opportunities for continuous improvement.
- Encouraged student participation during group activities, fostering teamwork and cooperation skills.
- Assisted in the planning and execution of field trips, reinforcing curriculum concepts through hands-on experiences outside the classroom environment.
- Upheld the highest standards of confidentiality and professionalism when working with sensitive student information and situations.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Helped teachers manage bus loading and unloading.
Education
High School Diploma -
Continental Academy
Miramar, FL08-2009
Skills
- Fluent in Spanish
- Microsoft Office Suite
- Word/Excel/Outlook/PowerPoint
- Data Entry
- Customer and client relations
- Meticulous attention to detail
- Prioritization
- Scheduling
- Office administration
- Documentation
- Data Collection
- Critical Thinking
Certification
CPR Certification, 05/2024
Seizure Certification, 09/2023
NCLB Paraprofessional Region 10, 11/2011
Languages
Spanish
Native or Bilingual
Contact
Red Oak, TX 75154
Skills
- Customer and Client Relations
- Fluent in Spanish
- Translator/Interpreter
- Multi-Line Telephone Systems
- Appointment Scheduling
Education
true,Corsicana, TX
Timeline
Receptionist
Red Oak ISD
08.2023 - 07.2024
Administrative Assistant
N.D.A Trucking LLC
02.2023 - Current
Substitute Teacher, K-5
Ferris ISD
08.2015 - 12.2016
Paraprofessional Assistant
Ferris ISD
08.2010 - 05.2012
High School Diploma -
Continental Academy
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