Edgar Barrios

Handling Customer Complaints:

• Dealing with customers who may be unhappy with their orders or the delivery experience has helped me develop patience and the ability to de-escalate tense situations. These skills are essential for customer service, especially when handling frustrated, or upset customers.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Conducted emergency vehicle repairs to restore safety and dependability.
• Kept accurate logs of all deliveries and trips.
• Checked tires for proper inflation before leaving on each route.

Cultural Sensitivity and Awareness:

• Working with migrant children required an understanding of diverse cultural backgrounds and the ability to adapt communication styles. This experience is beneficial in a customer service role, particularly in a bilingual setting.

Monitoring and Documentation:

• In your role, I had to maintain records and monitor the progress of the children under my care. In customer service, attention to detail and accurate documentation of customer interactions are vital for follow-up and troubleshooting.
• Transported youth to appointments or recreational activities as needed.
• Collaborated with mental health professionals to address specific needs of youths.

Empathy and Patience:

• As a caregiver, I developed a deep sense of empathy and patience while working with elderly individuals, which is crucial in a customer service role.
• Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
• Supported clients in making decisions that were consistent with their values and wishes.
• Communicated effectively with family members on progress of client's health condition.

• As a cook, I communicated with other kitchen staff and waitstaff to ensure orders were accurate and delivered on time. This skill is directly transferable to interacting with customers and team members in a customer service role.

Problem-Solving:

• In the kitchen, I dealt with unexpected situations, such as equipment failure or special customer requests. I was able to think on my feet and find solutions quickly, a key skill in customer service.

Time Management:

• As a cook, I had to manage my time efficiently to prepare food and ensure that orders were completed on schedule.