Edgar Cuenca
Los Angeles,CA
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Energetic Sales Associate ready to drive customer satisfaction and increase sales. Hardworking Restaurant Manager with 12 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
15
15
years of professional experience
Work History
General Manager/Floor Manager
Le Grand Restaurant
Los Angeles, CA
09.2022 - Current
- Managed payroll for temporary, hourly and salaried employees.
- Recruited, interviewed and hired qualified staff for open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Updated computer systems with new pricing and daily food specials.
Assistant General Manager/Events Manager
Candela La brea
Los Angeles, CA
11.2021 - 08.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw events hosted for average of 40-600 people and assisted with crowd control.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
General Manager
Bossa Nova Inc
Los Angeles , CA
04.2014 - 08.2021
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Evaluated employee job performance and motivated staff to improve productivity.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Sales Associate
Metro Pcs/T-Mobile
Marina Del Rey, CA
08.2008 - 02.2014
- Formulated and launched marketing and promotional campaigns to maximize profits.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Recommended optimal merchandise based on customer needs and desires.
Education
High School Diploma -
Belmont Senior High School
Los Angeles, CA07.2008
Skills
- Inventory control procedures
- Merchandising knowledge
- Excellent communication skills
- Sales expertise
- Strategic planning
- Team player mentality
- Outgoing personality
- POS system operation
- Money handling
- Employee recruitment expertise
- Bi-Weekly Payroll Management
Timeline
General Manager/Floor Manager
Le Grand Restaurant
09.2022 - Current
Assistant General Manager/Events Manager
Candela La brea
11.2021 - 08.2022
General Manager
Bossa Nova Inc
04.2014 - 08.2021
Sales Associate
Metro Pcs/T-Mobile
08.2008 - 02.2014
High School Diploma -
Belmont Senior High School