Kaleb Porcello
Manchester,NH
Summary
Dedicated sales associate offering 10 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.
Overview
10
10
years of professional experience
Work History
General Manager
Domino's Pizza
01.2026 - 05.2026
- Directed daily operations, ensuring adherence to quality standards and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Fostered a positive work environment through effective team communication and conflict resolution.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement efforts.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Shift Leader
Domino's Pizza
01.2025 - 12.2025
- Supervised daily operations to ensure quality standards and customer satisfaction.
- Trained and mentored team members on efficient pizza preparation and delivery processes.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented streamlined workflows to enhance productivity during peak service hours.
Delivery Driver
Ed and Murphy’s Pizza
01.2024 - 01.2025
- Delivered orders promptly, ensuring customer satisfaction and repeat business.
- Navigated routes efficiently, reducing delivery times and fuel consumption.
- Maintained vehicle cleanliness and compliance with safety regulations.
- Collaborated with kitchen staff to confirm order accuracy before dispatch.
Customer Service Representative
Home Depot
03.2022 - 02.2023
- Managed customer inquiries through various channels, ensuring timely and effective resolution.
- Trained new staff on product knowledge and customer service best practices.
- Collaborated with team members to enhance store layout for improved shopping experience.
- Analyzed customer feedback to identify areas for service improvement and addressed concerns proactively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bud Tender
B&B Cultivation
02.2021 - 03.2022
- Educated customers on cannabis products, effects, and proper usage to enhance their experience.
- Assisted in inventory management, ensuring product availability and compliance with regulations.
- Maintained a clean and organized sales environment to promote safety and accessibility.
- Processed transactions efficiently using point-of-sale systems, enhancing customer satisfaction.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
sales associate
Home Depot
Windom, ME
10.2020 - 06.2021
sales associate
Home Depot
Manchester, NH
02.2016 - 10.2020
- Sold various products by explaining unique features and educating customers on proper applications.
- Answered incoming telephone calls to provide store, products and services information.
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Central High School
Manchester, NHSkills
Relationship selling
Merchandising knowledge
Cash handling accuracy
Inventory control procedures
Cash register operation
POS system operation
Leadership and team building
Problem resolution
Team player
Effective leader
Training and coaching
Staff management
Inventory control
Staff supervision
Employee scheduling
Motivation
Schedule management
Awards
Was employee of the month 3 times before they got rid of it
Hello
- I'm Kaleb Porcello
- 48 Henriette st unit 111
- Manchester NH 03102
- (603)-461-0205
- K57dead.dead@gmail.com
Timeline
General Manager
Domino's Pizza
01.2026 - 05.2026
Shift Leader
Domino's Pizza
01.2025 - 12.2025
Delivery Driver
Ed and Murphy’s Pizza
01.2024 - 01.2025
Customer Service Representative
Home Depot
03.2022 - 02.2023
Bud Tender
B&B Cultivation
02.2021 - 03.2022
sales associate
Home Depot
10.2020 - 06.2021
sales associate
Home Depot
02.2016 - 10.2020
High School Diploma -
Central High School