Ric Koelle
Media,PA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
34
34
years of professional experience
Work History
General Manager
King Of Prussia Grill & Tavern
07.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and scheduling.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
Guitar Sales Manager/Sales Associate
Sam Ash Music Stores
01.2001 - 09.2021
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
Corporate Sales Representative/Full Time Manager
United Parcel Service, UPS
10.1989 - 08.2000
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
Education
Bachelor of Science - Finance And Marketing
Drexel University
Philadelphia, PA06.1993
Skills
- Inventory Control Procedures
- Sales Training
- Excellent People Skills
- SPIN Sales Method
- Salesforce
- Complex Problem-Solving
- Time Management
- Statistical Analysis
- Accountability Methods
- Opening and Closing Procedures
- Accurate Cash Handling
Musician
Owner of over 30 musical instruments, mostly stringed not requiring a bow. Have played in bands, written original music, and privately trained 3 years in jazz music theory.
Timeline
General Manager
King Of Prussia Grill & Tavern
07.2021 - Current
Guitar Sales Manager/Sales Associate
Sam Ash Music Stores
01.2001 - 09.2021
Corporate Sales Representative/Full Time Manager
United Parcel Service, UPS
10.1989 - 08.2000
Bachelor of Science - Finance And Marketing
Drexel University
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