Edgar Delgado
Lauderhill,FL
Summary
Results-driven General Manager with a strong background in process optimization and workforce training. Skilled in developing effective sales strategies and maintaining high-quality customer service, contributing to increased retention and revenue.
Overview
32
32
years of professional experience
5
5
Certifications
Work History
Operations Manager
Delgado dealer consultants
Tamarac , FL
05.2025 - Current
- Engaged customers through effective interpersonal skills to foster relationships and enhance satisfaction.
- Facilitated buying and selling of vehicles at auctions, ensuring competitive pricing and successful transactions.
- Coordinated finance deals with dealerships, streamlining processes to meet customer needs.
- placing liens and transferring title work for multiple local dealers
- Handled out-of-state tags and titles to ensure compliance with regulations.
- selling vehicles privately and or brokering through dealer
General manager
Luxury 1 motorcar
Pompano Beach, Florida
10.2023 - 04.2025
- Led operations for high-end automotive sales and service.
- Managed inventory control and procurement processes for luxury vehicles.
- Implemented processes that streamlined daily operations and workflows, enhancing overall efficiency.
- Collaborated with finance teams to manage budgets and forecasts effectively.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored financial performance, identifying improvement areas that supported cost savings and revenue generation.
- Developed service and sales strategies that increased retention and boosted revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General manager owner operator
Exotic Motors outlet
Hallandale, Florida
01.2014 - 09.2023
- Supervised staff, providing training and support for optimal performance.
- Built relationships with suppliers to negotiate favorable terms, enhancing supply chain efficiency.
- Ensured compliance with local, state, and federal regulations.
- Managed budgeting and financial strategies to ensure operational viability.
- Executed social media promotions to strengthen brand identity and drive revenue growth.
- Reviewed legal documents related to business operations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
General manager
Latin motors
Miami, Florida
12.2010 - 03.2013
- Led daily operations for automotive sales and service departments, ensuring optimal performance and customer satisfaction.
- Developed and implemented effective marketing strategies for product promotion.
- Oversaw inventory control and supply chain management to ensure availability.
- Facilitated team meetings to enhance communication and align strategic planning efforts across departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff to streamline operations and improve service delivery.
General Manager
Kendall auto sales
Miami, FL
10.2008 - 12.2010
- Managed inventory of used vehicles, enhancing customer selection and satisfaction.
- Assisted customers in securing tailored financing options, improving sales conversion.
- Negotiated purchase agreements, successfully closing vehicle sales and fostering customer relationships.
- Maintained detailed records of vehicle sales and customer interactions.
- Managed online listings for used car inventory on multiple platforms.
- Processed title transfers after sales were completed.
- Inspected returned vehicles for damage before putting them back on the lot for sale.
General manager
Ford of coral gables
Coral Gables, Florida
10.2005 - 06.2008
- Oversaw daily operations to ensure smooth dealership functionality.
- Managed team performance, coaching staff to elevate service levels.
- Developed and implemented strategic plans to improve customer satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored financial performance, identifying opportunities for cost savings and revenue growth.
- Developed service and sales strategies, enhancing customer retention and driving revenue.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Finance Director
Brickell Honda GMC, used cars
Miami, FL
02.2003 - 10.2005
- Managed vehicle financing solutions for automotive clientele, enhancing customer satisfaction and retention.
- Evaluated credit applications to determine financing eligibility and risk.
- Collaborated with sales teams to tailor finance options, improving alignment with customer needs and increasing conversion rates.
- Streamlined loan processing procedures to enhance customer service efficiency.
- Maintained compliance with federal and state financial regulations consistently.
- Reviewed contracts for accuracy prior to signing by customers.
- Developed strategies to boost auto finance sales volume while ensuring profit margins remained stable.
- Collaborated with sales staff in order to maximize opportunities for profitable deals.
Armstrong Toyota Ford of homestead
General manager
Homestead, Florida
08.2003 - 02.2005
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Coordinated inventory levels to ensure timely material availability for operations.
- Developed training programs for new sales representatives to enhance skills.
- Collaborated with marketing to create promotional materials and campaigns.
- Managed relationships with key clients, ensuring high levels of satisfaction.
- Monitored competitor activities to adjust pricing and offerings accordingly.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Identified improvement areas to enhance operational efficiency.
- Identified weaknesses and implemented sales and business practices training to improve performance.
Finance Director
Potamkin Hyundai Isuzu Mitsubishi used cars
Miami, FL
04.2001 - 07.2003
- Developed financial strategies aligning with Potamkin's business goals and market trends.
- Oversaw financial reporting to provide insights for decision-making at Potamkin Hyundai Isuzu Mitsubishi.
- Identified risks and ensured compliance with regulatory agencies such as SEC and IRS.
- Coached staff on financial management best practices, enhancing budgeting techniques and expense tracking methods.
- Established policies and procedures related to accounting systems, internal controls, budgeting, forecasting, and purchasing.
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
- Monitored cash flow, prepared monthly financial statements, and analyzed CIT to fund within 48 hr
- Developed financial management mechanisms to mitigate financial risk to business.
Finance director
Bill Seidles Nissan Mitsubishi Hyundai Kia suzuki
Miami, FL
02.1994 - 05.2001
- Led financial planning and budgeting for multiple automotive brands, aligning resources with strategic goals.
- Collaborated with department heads to develop and implement cost management strategies, enhancing overall financial performance.
- Developed financial reports to support executive decision-making processes.
- Streamlined financial processes to improve accuracy and efficiency across teams.
- Analyzed market trends to inform investment decisions and resource allocation.
- Oversaw accounting operations to ensure compliance with industry standards, mitigating risk across the organization.
- Mentored junior finance staff, enhancing their skills and professional development.
- Facilitated training sessions on financial tools and best practices for stakeholders.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
Education
High School Diploma -
Braddock Senior High School
Miami, FL01-2024
Finance And Business Management
Miami Dade College
Miami, FLSkills
- Customer relationship management
- Sales techniques
- Negotiation
- Process optimization
- Process improvement
- Maintaining compliance
- Team leadership
- Performance management
- Workforce training
- Bilingual in English and Spanish
- Sales background
- Finance background
- Delegation
- Title and lien processing
- Customer relations specialist
Languages
English
Professional
Spanish
Professional
Certification
Member of the AFIP Automotive finance and insurance professionals since 2001
Timeline
Operations Manager
Delgado dealer consultants
05.2025 - Current
General manager
Luxury 1 motorcar
10.2023 - 04.2025
General manager owner operator
Exotic Motors outlet
01.2014 - 09.2023
General manager
Latin motors
12.2010 - 03.2013
General Manager
Kendall auto sales
10.2008 - 12.2010
General manager
Ford of coral gables
10.2005 - 06.2008
Armstrong Toyota Ford of homestead
General manager
08.2003 - 02.2005
Finance Director
Brickell Honda GMC, used cars
02.2003 - 10.2005
Finance Director
Potamkin Hyundai Isuzu Mitsubishi used cars
04.2001 - 07.2003
Finance director
Bill Seidles Nissan Mitsubishi Hyundai Kia suzuki
02.1994 - 05.2001
High School Diploma -
Braddock Senior High School
Finance And Business Management
Miami Dade College