Edgar Garcia
Murray
Summary
Self-motivated individual who provides a variety of experience and skills in warehouse environment and customer service.
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
13
13
years of professional experience
Work History
trainer ambassader
Amazon SLC1
Salt Lake City, Utah
07.2020 - 11.2024
- Provided feedback on employee performance based on observed results during training sessions.
- Assisted with developing online learning modules for remote learners.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Maintained up-to-date knowledge of industry trends and best practices.
- Resolved any issues raised by participants during the training session in a timely manner.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Supervised, evaluated or referred instructors to skill development classes.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Coordinated recruitment and placement of training program participants.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Package Handler
dailys warehouse
West Valley City, Utah
01.2020 - 07.2020
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Maintained a clean work environment by removing debris from the loading dock area.
- Managed inventory and supplies to ensure materials were available when needed.
- Monitored temperature levels to ensure products were kept at optimal levels for safety standards.
- Cleaned and organized the freezer on a regular basis.
- Assisted in unloading and stocking frozen goods into the freezer.
- Maintained cleanliness of work areas throughout shift operations.
- Operated freezers, coolers, and other related equipment to maintain proper temperatures.
- Loaded pallets with frozen products ready for shipment or storage.
- Packed boxes and stock using organizational guidelines.
Machine Operator/Lead
Free Gluten Bakery
Tualatin, OR
07.2016 - 11.2019
- Led machine operations to ensure optimal performance and efficiency.
- Directed machine operation processes to maintain high productivity levels.
- Troubleshoot malfunctions in equipment or processes.
- Comply with company policies regarding quality control procedures.
- Record production information such as quantities produced and materials used on daily logs.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Adjusted machine settings according to production requirements.
- Monitor the feed and speed of machines during the machining process.
- Keep detailed reports of maintenance activities performed on machinery.
- Adjust machine settings to complete tasks accurately.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Monitored and observed production line to watch for pile-ups and jams.
- Prepared machine for production processes by equipping with required tools and parts.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Started up, shut down and checked water and wastewater treatment processes.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Promoted efficient operation of production processes through careful control system monitoring
Production Assembler
TVT Die Casting
Tigard, OR
08.2015 - 12.2016
- assembler tvt die casting
- Maintained accurate records of production data such as quantity produced, materials used, and time taken for each task.
- Removed completed items from production line following established protocols for quality assurance purposes.
- Cleaned work areas and equipment regularly to maintain a safe and orderly workplace environment.
- Assisted other team members with troubleshooting complex problems on the assembly line when required.
- Inspected finished products for defects, ensuring conformance with customer requirements.
- Stocked supplies needed for assembly process such as screws, nuts bolts.
- Used hand tools such as hammers, wrenches, screwdrivers to assemble components correctly.
- Operated die casting machinery efficiently, contributing to optimal production output.
- Assisted in packaging of final products for shipping, ensuring secure and damage-free delivery.
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
- Conducted thorough quality checks to verify conformance to specifications.
- Utilized power tools and machinery safely and effectively to expedite the assembly process.
- Packaged completed products per day and efficiently prepared shipments.
- Inspected parts for defects and compliance with quality standards to ensure high-quality final products.
Sorter
NW Recycling Center
Beaverton, OR
05.2016 - 06.2016
- Stacked finished product boxes onto pallets safely without causing damage.
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Utilized RF scanners to scan barcodes on products for tracking and inventory management purposes.
- Monitored automated sorting machines for any malfunctions or errors during operation.
- Kept work area clean and organized at all times.
- Performed quality control checks on all sorted items before packing them away.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Organized sorted items into designated areas for further processing or shipment.
- Maintained accurate records of received and shipped items using company software systems.
- Processed orders quickly and efficiently while adhering to safety protocols.
- Followed established safety procedures while operating machinery.
- Loaded and unloaded boxes from conveyor belts onto pallets for transport purposes.
- Identified any issues regarding product labels, sizes, colors during the sorting process.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Transported picked products to packing area and verified proper packaging, sealing and labeling.
- Sorted pallets, boxes or other material by hand to maintain order.
- Recorded sorted items accurately for inventory tracking purposes.
- Followed company policies and procedures for waste management and sorting.
- Assisted in loading and unloading items from delivery trucks.
Call Center Assembler
EXPRESS PERSONNEL
Beaverton, OR
03.2015 - 08.2015
- Offered additional products or services to enhance customer experience.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed outbound calling campaigns to promote new products or services.
- Maintained records of customer interactions, transactions, comments and complaints.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Navigated through computer systems to review information and respond appropriately to callers.
Assembler
Summit Personnel
Portland, OR
03.2015 - 04.2015
- Maintain accurate inventory records of all materials used in the manufacturing process.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Notify supervisors of any potential issues that may cause delays in production schedules.
- Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
- Operate machines such as drill presses and saws to cut or shape parts during assembly.
- Packed finished products for shipment and prepared them according to shipping specifications.
- Cleaned and lubricated parts, equipment, and machinery.
- Operated and maintained equipment in a clean and safe condition.
- Identified and resolved assembly and production issues or malfunctions.
- Inspected finished products for quality and adherence to customer specifications.
- Assessed work for errors or compliance issues and made corrections or modifications.
Assembler
Hour Glass Cosmetics
Ingelwood, CA
01.2015 - 02.2015
- Record production data such as number of units produced, rejected items.
- Monitor stock levels of raw materials needed for upcoming production runs.
- Test assembled products for accuracy and functionality prior to final packaging.
- Maintained inventory of job materials.
- Sorted, graded, weighed, and inspected products, verifying and adjusting product weight or measurement to meet specifications.
- Packed finished products for shipment and prepared them according to shipping specifications.
- Completed accurate assembly work by positioning and aligning components.
- Identified and resolved assembly and production issues or malfunctions.
Lead Coordinator
Regional Food Bank
Vernon, CA
01.2014 - 10.2014
- Ensured compliance with applicable regulations throughout the duration of each project.
- Developed and implemented strategies to ensure successful completion of projects.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
Security Guard
All Access Security
Ingelwood, CA
06.2013 - 12.2013
- Identified potential security risks and recommended corrective actions.
- Completed incident reports regarding violations of policies or procedures.
- Observed surveillance cameras for any suspicious activity or intruders.
- Administered first aid when necessary in accordance with training guidelines.
- Conducted daily security patrols of assigned areas.
- Provided escorts for employees entering and exiting the building after hours.
- Answered questions from the public regarding facility rules and regulations.
- Maintained order during special events such as concerts and conferences.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Searched bags manually to identify prohibited items and contraband.
Assembler
Select Staffing
Huntington Park, CA
01.2012 - 06.2013
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Record production data such as number of units produced, rejected items.
- Unloaded incoming shipments from trucks, verifying contents against packing slips.
- Transported packaged items between warehouse locations using a forklift or other material handling equipment.
- Ensured compliance with safety regulations in the packaging area.
- Loaded packaged items onto pallets or into containers for shipping.
- Operated packaging equipment to package and label products.
- Packaged products in a fast-paced environment, meeting high-quality standards.
Education
Dominguez High School
Paramount, CA06.2007
General Education Diploma Coursework -
GICW Career Center
Beaverton, ORSkills
- Superior customer service
- Collaborative team player
- Responsible independent worker
- Works with speed and accuracy
- Performs high quality work
- Bilingual English / Spanish
- warehouse worker
- material worker
- Meet goals/ Quotas
- Prompt & Punctual
- packaging & labeling
- Professional Attitude
- Quick Learner
- Flexible Availability
- Safety Concious
Relevant Experience
- Five plus years in customer service
- Multi-line telephones
- Call center experience
- Effective Communicator
- Organized and detail oriented
- Creative problem solver
- Positive attitude and reliable
- MS Word Alpha Numeric filing
- Trustworthy and punctual
- Experience in patrolling and implementing evictions of unauthorized persons
- Wrote reports on irregularities regarding equipment or property damage, theft, etc.
- Lead worker/trained new employees
- Supervised 12 personnel
- Trained on safety procedures and paid strict attention to safety standards and guidelines
- Used RF Scanner for checking and labeling inventory
- Operated electric pallet jack to transport product
- Demonstrated excellent manual dexterity in a fast paced flow line, meeting productive rates
- Can perform repetitive motions efficiently for long periods of time
- Performed quality control test and inspected product prior to shipment
- Ability to work with diverse team or autonomously
Highlight
Self-motivated individual who provides a variety of experience and skills in warehouse environment and customer service.
Timeline
trainer ambassader
Amazon SLC1
07.2020 - 11.2024
Package Handler
dailys warehouse
01.2020 - 07.2020
Machine Operator/Lead
Free Gluten Bakery
07.2016 - 11.2019
Sorter
NW Recycling Center
05.2016 - 06.2016
Production Assembler
TVT Die Casting
08.2015 - 12.2016
Call Center Assembler
EXPRESS PERSONNEL
03.2015 - 08.2015
Assembler
Summit Personnel
03.2015 - 04.2015
Assembler
Hour Glass Cosmetics
01.2015 - 02.2015
Lead Coordinator
Regional Food Bank
01.2014 - 10.2014
Security Guard
All Access Security
06.2013 - 12.2013
Assembler
Select Staffing
01.2012 - 06.2013
Dominguez High School
General Education Diploma Coursework -
GICW Career Center