Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edgar Gordillo

Davenport

Summary

Dynamic Service Writer with a proven track record at Lakeland Florida Kenworth, enhancing customer satisfaction through exceptional communication and efficient schedule coordination. Expert in providing accurate service estimates and resolving concerns, while leveraging strong problem-solving skills to foster trust and loyalty among clients. Diesel technician background delivering customers with transparent updates upon repairs.

Overview

7
7
years of professional experience

Work History

Service Writer

Lakeland Florida Kenworth
03.2024 - Current


  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Resolved customer concerns swiftly and professionally, building trust with clients.
  • Completed warranty services and submitted required paperwork.
  • Submitted warranty for NTP & Total 360

Diesel Technician

Rush Truck Center
08.2021 - 01.2024
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Performed vehicle lubrication and DOT safety inspections.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Delivered consistent diagnostic and repair services for fleet operations.
  • Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
  • Completed warranty services and submitted required paperwork.

Automotive Technician

Jarrett Gordon Ford
05.2018 - 01.2021
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.

Education

High School Diploma -

Ridge Community High School
Davenport, FL
06.2017

Skills

  • Sales transactions
  • Schedule coordination
  • Order preparation
  • Cost estimates
  • Invoice verification
  • Processing warranties
  • Computer skills
  • Teamwork
  • Problem-solving
  • Multitasking
  • Excellent communication

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Service Writer

Lakeland Florida Kenworth
03.2024 - Current

Diesel Technician

Rush Truck Center
08.2021 - 01.2024

Automotive Technician

Jarrett Gordon Ford
05.2018 - 01.2021

High School Diploma -

Ridge Community High School

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Edgar Gordillo