EDGAR GUTIERREZ
Fort Lauderdale,FL
Summary
Dedicated and results-oriented customer service professional with 5+ years of experience in handling customer inquiries and resolving complex issues. Proven track record of providing exceptional service in fast-paced environments, ensuring customer satisfaction and retention. Adept at managing customer relationships, identifying opportunities to enhance customer experience, and delivering solutions that drive company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Convoy
06.2017 - 04.2020
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Schedule carriers, compute load weight and cubic footage requirements to determine cost effectiveness
- Communicated all emergencies, delays due weather and carrier schedule changes to customers and supervisors.
- Worked with team member to assess, monitor, evaluate project progress to ensure service goals are being attained
Customer Service Representative
Nordstrom
07.2020 - 05.2023
- Handled over 100 calls daily, providing complete information about products, taking orders and obtaining details about complaints.
- Achieved a 90% customer approval rating with a compassionate and empathetic approach via phone, chat and email.
- Access electronic cataloging systems to look up product information and availability in order for the clients to obtain the products
- Assist cardholders with account queries, billing issues, payment arrangements and refund processes.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Server
Fine Dining La Dona Restaurant
06.2023 - Current
- Help patrons select food and beverages by presenting manu; offering cocktails,suggesting courses, explaining the chef's specialties, identifying appropriate wines, answering food preparation questions.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Acted as a team player, and helped bar or service staff depending on which side of the house was busiest
Education
Bootcamp - Data Analytics
Udemy
Online01.2024
Bachelor of Science - Petroleum Engineering
Universidad Industrial De Santander
Colombia02.2023
Skills
- Microsoft Office
- Data Entry
- Problem Solving
- Active Listening
- Critical and Analytical thinking
Certification
- Certified Florida Food Handler Course-StateFoodSafety
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Fine Dining La Dona Restaurant
06.2023 - Current
Customer Service Representative
Nordstrom
07.2020 - 05.2023
Logistics Coordinator
Convoy
06.2017 - 04.2020
Bootcamp - Data Analytics
Udemy
Bachelor of Science - Petroleum Engineering
Universidad Industrial De Santander
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