EDGAR GUTIERREZ
Fort Lauderdale,FL
Summary
Dedicated and results-oriented customer service professional with 5+ years of experience in handling customer inquiries and resolving complex issues. Proven track record of providing exceptional service in fast-paced environments, ensuring customer satisfaction and retention. Adept at managing customer relationships, identifying opportunities to enhance customer experience, and delivering solutions that drive company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Convoy
Bogota-Colombia
06.2017 - 04.2020
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Schedule carriers, compute load weight and cubic footage requirements to determine cost effectiveness
- Communicated all emergencies, delays due weather and carrier schedule changes to customers and supervisors.
- Worked with team member to assess, monitor, evaluate project progress to ensure service goals are being attained
Customer Service Representative
Nordstrom
Bogota- Colombia
07.2020 - 05.2023
- Handled over 100 calls daily, providing complete information about products, taking orders and obtaining details about complaints.
- Achieved a 90% customer approval rating with a compassionate and empathetic approach via phone, chat and email.
- Access electronic cataloging systems to look up product information and availability in order for the clients to obtain the products
- Assist cardholders with account queries, billing issues, payment arrangements and refund processes.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Server
Fine Dining La Dona Restaurant
Fort Lauderdale, FL
06.2023 - Current
- Help patrons select food and beverages by presenting manu; offering cocktails,suggesting courses, explaining the chef's specialties, identifying appropriate wines, answering food preparation questions.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Acted as a team player, and helped bar or service staff depending on which side of the house was busiest
Education
Bootcamp - Data Analytics
Udemy
Online01.2024
Bachelor of Science - Petroleum Engineering
Universidad Industrial De Santander
Colombia02.2023
Skills
- Microsoft Office
- Data Entry
- Problem Solving
- Active Listening
- Critical and Analytical thinking
Certification
- Certified Florida Food Handler Course-StateFoodSafety
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Fine Dining La Dona Restaurant
06.2023 - Current
Customer Service Representative
Nordstrom
07.2020 - 05.2023
Logistics Coordinator
Convoy
06.2017 - 04.2020
Bootcamp - Data Analytics
Udemy
Bachelor of Science - Petroleum Engineering
Universidad Industrial De Santander