Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edgar-Ivan Morales

Houston,TX

Summary

Sales lead with experience at Fanatics Retail Group, excelling in associate training and merchandise display creation. Having the ability to enhance customer satisfaction through effective problem solving and sales closing techniques. Skilled in heat press operations, contributing to merchandise flow and crating engaging shopping experiences for customers.

Overview

11
11
years of professional experience

Work History

Sales Lead

Fanatics Retail Group Concessions, LLC
08.2015 - Current
  • Organized store merchandise racks and displays to promote merchandise.
  • Trained, and mentored new sales associates.
  • Used POS system to process sales, returns, and exchanges.
  • Operated the heat press to created nameplates, numbers, sponsorship patches, and other patches on jerseys.
  • Connected POS systems and built pop up stands for different locations.
  • Organized merchandise inventory.
  • Counted and recived merchandise onto our inventory system.

Ticketing Associate

Houston Symphony
06.2018 - 08.2020
  • Sold and packaged Tickets, ticket packages, and Subscriptions.
  • Resolved approximately 30 incoming calls, and emails a day of customer issues and complaints.
  • Helped exchanging tickets, and finding seating that better suited the customers.
  • Helped other departments and coworkers when they needed help with customers.

Education

High School Diploma -

Houston Academy For International Studies
Houston, TX
05-2015

Skills

  • Store organization
  • Associate training
  • Heat press operator
  • Merchandise flow
  • Stockroom management
  • Sales closing

Timeline

Ticketing Associate

Houston Symphony
06.2018 - 08.2020

Sales Lead

Fanatics Retail Group Concessions, LLC
08.2015 - Current

High School Diploma -

Houston Academy For International Studies
Edgar-Ivan Morales