Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edgar Mata

Pittsburg,TX

Summary

Bilingual customer service representative skilled in enhancing customer experiences and resolving inquiries effectively. Proven expertise in CRM systems and call center operations.

Overview

6
6
years of professional experience

Work History

Bilingual Customer Service Representative

Dollar General Distribution Center
Longview, TX
09.2023 - 12.2025
  • Provided bilingual support to enhance customer experience and satisfaction.
  • Resolved customer inquiries and complaints effectively via phone and email communication.
  • Maintained knowledge of product lines to assist customers with accurate information and recommendations.

Sales Associate

S4 Communications
Longview, TX
09.2022 - 02.2023
  • Processed transactions accurately using point-of-sale systems, ensuring efficient service.
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.

Call Center Representative

Time Warner Cable
Dallas, TX
01.2020 - 02.2021
  • Utilized CRM software to document interactions and track customer feedback for quality assurance.
  • Collaborated with team members to enhance call handling processes and improve overall efficiency.
  • Managed escalated calls, demonstrating conflict resolution skills and maintaining professionalism under pressure.

Education

High School Diploma -

Pittsburg High School
Pittsburg, TX

Skills

  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Data entry
  • Call center operations
  • CRM systems
  • Sales promotion

Timeline

Bilingual Customer Service Representative

Dollar General Distribution Center
09.2023 - 12.2025

Sales Associate

S4 Communications
09.2022 - 02.2023

Call Center Representative

Time Warner Cable
01.2020 - 02.2021

High School Diploma -

Pittsburg High School