Bilingual customer service representative skilled in enhancing customer experiences and resolving inquiries effectively. Proven expertise in CRM systems and call center operations.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Dollar General Distribution Center
Longview, TX
09.2023 - 12.2025
Provided bilingual support to enhance customer experience and satisfaction.
Resolved customer inquiries and complaints effectively via phone and email communication.
Maintained knowledge of product lines to assist customers with accurate information and recommendations.
Sales Associate
S4 Communications
Longview, TX
09.2022 - 02.2023
Processed transactions accurately using point-of-sale systems, ensuring efficient service.
Assisted customers with product selection and inquiries to enhance shopping experience.
Coordinated sales promotions and events to drive store traffic and increase sales volume.
Call Center Representative
Time Warner Cable
Dallas, TX
01.2020 - 02.2021
Utilized CRM software to document interactions and track customer feedback for quality assurance.
Collaborated with team members to enhance call handling processes and improve overall efficiency.
Managed escalated calls, demonstrating conflict resolution skills and maintaining professionalism under pressure.