Edgar Montesinos Ramos
Peoria,AZ
Summary
Bilingual sales and finance leader driving revenue growth through pricing accuracy, lender negotiations, and disciplined CRM follow-up. Proven ability to improve profitability, strengthen retention, and increase customer satisfaction through coaching and process execution. Hands-on experience with used-vehicle pricing and customer financing support.
Overview
35
35
years of professional experience
Work History
Pre Owned Director
Midway Chevrolet
Phoenix, AZ
01.2026 - 09.2026
- Managed used-vehicle pricing appraisals and market-based reconditioning decisions to align with market trends.
- Responded quickly to customer complaints or concerns to maintain customer satisfaction.
- Guided sales staff in closing techniques and product knowledge to enhance customer service standards.
- Negotiated pricing terms with customers to maximize dealership profitability.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Trained consultants on CRM follow-up, product knowledge, and deal process
- Managed used-vehicle pricing, appraisals, and market-based reconditioning decisions
- Led pre-owned sales operations for dealership inventory and customer traffic
Retail Sales Manager
Lifted Trucks
Scottsdale, Arizona
06.2024 - 11.2025
- Drove company growth through effective sales strategies and market expansion.
- Managed daily operations of sales department, supervising staff to enhance productivity.
- Facilitated finalization of sales agreements with customers in showroom and remotely, coordinating vehicle transportation of deliveries post-funding.
- Negotiated favorable terms with lenders and expedited contracts during transit.
- Specializing in subprime lending, fostering strong relationships with lenders to support customer financing needs.
- Enhanced financial returns through streamlined loan application submissions through efficient submission of loan applications via Dealertrack and CUDL.
- Utilized CRM systems to tailor sales efforts and strengthen customer relationships.
- Resolved customer complaints swiftly to maintain high satisfaction rates.
General Sales & Finance Manager
AMG Auto Center
Ontario, CA
12.2017 - 12.2022
- Increased sales and profits through proactive management strategies and enhanced sales training.
- Enhanced marketing efforts to attract new customers and expand business reach.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed costs to maintain budget compliance and support profit growth.
- Cross-trained existing employees to maximize team agility and performance.
General Sales & Finance Manager
STG Auto Group
Ontario, CA
01.2013 - 11.2017
- Approved loan applications based on customer creditworthiness, delivering tailored financial advice to meet client needs.
- Negotiated loan terms and conditions with customers to secure the best deal.
- Identified cross-sell and upsell opportunities for loan products, enhancing customer engagement.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Processed loan applications and monitored progress from start to finish.
- Trained staff in financial procedures, ensuring preparedness for job requirements and enhancing team capability.
Sales & Finance Manager
Valley Kia Of Fontana
Fontana, CA
12.2009 - 01.2013
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained and developed customer relationships by identifying needs and providing tailored services, contributing to increased client retention.
- Motivated team members to exceed objectives by setting goals, tracking daily performance, and implementing improvement strategies resulting in enhanced team output.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Supervised loan personnel, fostering a focus on customer service and performance standards to enhance overall service quality.
Co-Owner
Inland Empire Auto Center
Fontana, CA
07.2006 - 11.2009
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Managed used vehicle wholesale and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Negotiated used car pricing and contract terms to enhance sales outcomes.
- Assisted with vehicle appraisals and locating desired vehicles for purchase.
- Tracked and logged loan status through pipeline monitoring.
Sales & Finance Manager
R&B Auto Center
Fontana, CA
05.1995 - 08.2003
- Resolved customer challenges by providing tailored product and service recommendations.
- Built rapport and loyalty by actively engaging with customers during interactions.
- Addressed customer inquiries regarding sizing, accessories, and merchandise care to enhance the shopping experience.
- Arranged merchandise on racks to enhance store layout and improve customer access. and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Branch Manager
A-L Financial
Santa Ana, California
02.1992 - 06.1995
- Evaluated customer creditworthiness to approve loan applications and deliver tailored financial advice. Reviewed credit histories and documentation to determine loan feasibility. Monitored loan application processes to ensure timely completion and compliance. Assessed loan portfolios for adherence to underwriting policies and regulations. Trained new employees on effective collection techniques and documentation standards to enhance team performance. Collaborated with legal resources and recovery teams to resolve default situations. Contacted customers regarding overdue payments to discuss repayment options and negotiate resolutions.
- Managed daily branch activities to ensure alignment with company policies. for A-L Financial, aligning daily work with company policies.
- Supervised staff scheduling, coaching, and task assignments across branch activities.
- Handled customer account inquiries to provide timely assistance and support., loan inquiries, and service escalations with clear communication.
Education
High School Diploma -
Montclair High School
Montclair, CASkills
- Loan processing and strategy
- Sales proficiency
- Sales strategy
- Revenue strategies
- Financial operations
- Customer relationship management
- Customer-focused
- Business development expertise
- Performance strategies
- Team leadership and development
- Management expertise
- Employee training
- Analytical problem solving
- Attention to detail
- Relationship building
- Professional networking
- Effective communication skills
- Interpersonal skills
Languages
English and Spanish
Timeline
Pre Owned Director
Midway Chevrolet
01.2026 - 09.2026
Retail Sales Manager
Lifted Trucks
06.2024 - 11.2025
General Sales & Finance Manager
AMG Auto Center
12.2017 - 12.2022
General Sales & Finance Manager
STG Auto Group
01.2013 - 11.2017
Sales & Finance Manager
Valley Kia Of Fontana
12.2009 - 01.2013
Co-Owner
Inland Empire Auto Center
07.2006 - 11.2009
Sales & Finance Manager
R&B Auto Center
05.1995 - 08.2003
Branch Manager
A-L Financial
02.1992 - 06.1995
High School Diploma -
Montclair High School