Edgar Mosqueda
South Gate,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
Overview
27
27
years of professional experience
Work History
Club Level Concierge
Ritz Carlton Hotel
05.1996 - 12.2022
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Used the Opera reservation system for reservations, confirmations, dietary restrictions, preferences, custom notes, focus on special memories dates
- Establish long standing relationships with
Education
High School Diploma -
South Gate Community Adult School
South Gate, CASkills
- Transportation Management
- Dining Recommendations
- Travel Arrangement Coordination
- Sightseeing Tours
Timeline
Club Level Concierge
Ritz Carlton Hotel
05.1996 - 12.2022
High School Diploma -
South Gate Community Adult School
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