Shannon Munoz
La Habra,CA
Summary
Customer-oriented Store Manager with over two decades of experience, dedication and background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
25
25
years of professional experience
2003
2003
years of post-secondary education
Work History
Store Manager
Home Depot
La Habra
03.2005 - Current
- Managed daily store operations ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service techniques resulting in over 40+ promotions.
- Oversaw inventory management, including stock levels and product placement.
- Managed night operations team to ensure efficient workflow and safety standards.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Pool Engineering Drafter
Pool Engineering
Anaheim
12.2003 - 01.2005
- Created detailed technical drawings for pool designs and layouts.
- Collaborated with engineers to ensure design accuracy and feasibility.
- Utilized AutoCAD for drafting precise schematics and modifications.
- Communicated effectively with clients to clarify design expectations and feedback.
Operations Supervisor
Babies "R" Us
Anaheim
11.2000 - 12.2003
- Supervised team operations to ensure efficient workflow and compliance with company standards.
- Managed inventory levels and organized stock to optimize product availability.
- Trained new employees on operational procedures and safety protocols.
- Resolved customer inquiries and complaints to maintain high service quality standards.
Education
Associates - Engineering
ITT Technical Institute
Anaheim, CA 09.2000 - 05.2003
Sonora High School
La Habra, CASkills
- Inventory management
- Visual merchandising
- Customer relationship management
- Staff training
- Team leadership
- Conflict resolution
- Time management
- Team leadership and coaching
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
Store Manager
Home Depot
03.2005 - Current
Pool Engineering Drafter
Pool Engineering
12.2003 - 01.2005
Operations Supervisor
Babies "R" Us
11.2000 - 12.2003
Associates - Engineering
ITT Technical Institute
09.2000 - 05.2003
Sonora High School