Summary
Overview
Work History
Education
Skills
Timeline
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Edgar Palacol

Retired
Huntington Beach,CA

Summary

I have over 40 year's experience as a front line Customer Service professional with knowledge of service delivery and proven multitasking abilities. I have strong communication and problem solving skills and always have a positive attitude.

Overview

41
41
years of professional experience

Work History

Customer Service Agent / Courier

Fedex
03.1980 - 08.2021


  • Demonstrated exceptional customer service to every customer when making deliveries.
  • Helped customers on a daily basis with positive and enthusiastic attitude always ensuring customer satisfaction.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Assisted in training new couriers, sharing best safety practices for effective customer service delivery.
  • Exhibited organizational and multitasking skills when setting up my delivery route of over 100 stops on a daily basis.
  • Turned in sales leads to ensure route and company growth.

Education

Bachelor of Science - Finance

California State University - Long Beach
Long Beach, CA
06.1986

Skills

  • Customer Service
  • Outstanding communication skills
  • Multitasking
  • Problem-Solving
  • Time Management
  • Clean Driving Record
  • Route Planning
  • Time Sensitive Deliveries
  • Package pickup and delivery
  • Deadline Adherence

Timeline

Customer Service Agent / Courier

Fedex
03.1980 - 08.2021

Bachelor of Science - Finance

California State University - Long Beach

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Edgar PalacolRetired