Edgar Ruiz-Gonzalez
Detroit,Michigan
Summary
Dynamic restaurant server with a proven track record at Red Lobster, excelling in customer satisfaction and upselling menu items. Skilled in POS system operation and fostering warm guest relationships, I enhanced dining experiences and trained new staff, contributing to a cohesive team environment and driving sales through exceptional service. I made so many regulars that would come back to me every week just so I can serve them. I always get compliments on how mature I’am and how good I’am at doing my job. Whether it’s said to the managers or if it’s an online review.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Red Lobster
Southgate, MI
02.2023 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Stayed up-to-date on menu changes to help customers make food choices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Detroit Cristo Rey High School
Detroit, MI05.2024
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cleanliness
- Exceptional communication
- POS system operation
- Cash handling
- Cleaning and sanitizing
- Order accuracy
- Menu memorization
- Fast and efficient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Server
Red Lobster
02.2023 - Current
Detroit Cristo Rey High School