Edgar Verastegui
El Paso
Summary
Forward-thinking Operations Manager and talented leader applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach to Safety.
Overview
13
13
years of professional experience
Work History
Operations Manager
TJX Marshalls
03.2023 - Current
- Launched Marshalls Distribution Center, played strategic role in ensuring One Million volume milestone was met 3 months ahead of schedule
- Implemented 10 process improvements to shape organizational culture, optimize procedures for higher efficiency and help building evolve and grow
- Inspired team of 6 supervisors with challenging assignments and coaching to facilitate individual growth and development; fostered a collaborative environment in which diverse backgrounds are respected and valued
- Established and maintained effective relationship with peers, team, and senior managers in order to communicate effectively, collaborate across departments and strategically implement solutions
Manager II, Operations
Amazon
04.2022 - 03.2023
- Introduced new testing method for Ship In Its Own Container (SIOC) items, new standard work saved Site over 85,000 labor hours in 2022
- Successfully led hiring, onboarding, & training of five new Manager I, Operations to fulfill business needs
- Led Outbound Dept in 12 Safety Initiatives to improve overall cost, performance, & safety for 4,500 Associates
- Monitored and analyzed performance of five departments to identify areas of improvement and made necessary adjustments, currently Ranked #1 in Network out of 85 Sites
Manager I, Operations
Amazon
07.2021 - 04.2022
- Launched ELP1, most technologically advanced Amazon Robotic Fulfillment Center in Amazon history
- Planed operations for 100+ associates to meet established schedules, factoring in order demands and business forecasts
- Reduced turnover by enhancing training, motivation, and engagement strategies with all employees
- Evaluated production levels, quality standards, and maintenance actions to identify and address operational problems and maintain targets
- Led multiple process improvement projects and safety initiatives which were implemented throughout building and across all shifts
Account Manager-Payroll
ADP
01.2021 - 07.2021
- Promoted and managed effective ADP relationships, as trusted advisor to diversified book of 35+ MAS Upmarket clients
- Accountable for ensuring effortless experience and overall satisfaction is provided to assigned book of 35+ clients through resolution of client inquiries, handling client escalations, building and maintaining internal and external relationships, and managing day-to-day needs
- Established as key client advocate within broader ADP, by partnering with internal resources to ensure prompt and comprehensive issue resolution
Professor's Assistant
University Of Texas
06.2020 - 12.2020
- Supported instructors with test administration, curriculum development, and graded assignments for 200+ undergraduate students
- Partnered with Professors to plan and implement lessons following their curriculum, goals, objectives, and philosophies
- Reviewed program materials and coordinated updates to keep department materials relevant and accurate
Tech Support Supervisor Chat
Verizon
05.2017 - 06.2020
- Exceeded team goals by 10-15% consistently and collaborated with staff members to implement customer service initiatives
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands
Tech Support Expert Chat
Verizon
07.2015 - 05.2017
- Developed 20 Projects to assist co-workers, enabling them to enhance customer experience
- Expert in de-escalating, analyzing and creating reports to identify opportunities and provide feedback to Sr. Management
Customer Retention Agent
Verizon
12.2013 - 07.2015
- Provided peer to peer support while being Point of Contact in leadership absence to ensure 100% customer satisfaction
- Built customer loyalty by providing targeted solutions to difficult situations
Sr. Teller
GECU
06.2011 - 12.2013
- Managed daily bank operations by processing customer transactions and providing exceptional customer service
- Politely assisted over 150 customers per day in fast and high-pressure environment
Education
MBA - Finance
The University of Texas
El Paso, TX04.2021
BBA - Business Management
The University of Texas
El Paso, TX08.2019
Skills
- Team Management
- Strategy
- Risk Analysis
- Business Process Re-Engineering
- Project Management
- Cost Management
- High-Pressure Environments
- Project Development
- Improving Efficiency
- Financial Performance
- Strategic Initiatives
- Budget Forecasting
- Time Management
- Supply Chain Management
Languages
Spanish (Native)
Affiliations
Beta Gamma Sigma Honor Society
Timeline
Operations Manager
TJX Marshalls
03.2023 - Current
Manager II, Operations
Amazon
04.2022 - 03.2023
Manager I, Operations
Amazon
07.2021 - 04.2022
Account Manager-Payroll
ADP
01.2021 - 07.2021
Professor's Assistant
University Of Texas
06.2020 - 12.2020
Tech Support Supervisor Chat
Verizon
05.2017 - 06.2020
Tech Support Expert Chat
Verizon
07.2015 - 05.2017
Customer Retention Agent
Verizon
12.2013 - 07.2015
Sr. Teller
GECU
06.2011 - 12.2013
MBA - Finance
The University of Texas
BBA - Business Management
The University of Texas
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