Edgar Zavala
Santa Rosa,CA
Summary
Customer service expert with 6 years of experience in fast-paced, customer-focused team environments. Progressed from barista to shift supervisor at Starbucks and other coffee brands and later promoted to General Manager of a bustling sandwich restaurant because of my proven reliability, teamwork skills, and hands-on sense of urgency. Currently working a 9am - 5pm. Available only on mornings from (4am - 8:30 am Monday–Friday, open all day Saturday).
Overview
8
8
years of professional experience
Work History
Community Relations Coordinator
River to Coast Children Services
09.2025 - Current
- Serve as a primary point of contact for community members, partners, and families, providing clear, respectful, and solution-oriented communication
- Coordinate outreach efforts, events, and public-facing materials to support community engagement and program awareness
- Represent the organization professionally at meetings, events, and community spaces
- Support daily operations through organization, responsiveness, and cross-team collaboration
Council Assistant
City Of San Jose
04.2024 - 09.2025
- Supported positive public interactions during meetings, events, and constituent services
- Engaged community members and constituents with clear, respectful, and approachable communication
- Maintained a high level of organization and attention to detail in managing inboxes, calendars, and other administrative duties
General Manager
Ike's Love & Sandwiches
07.2022 - 03.2024
- Ensured a welcoming, service-focused environment through clear and positive communication.
- Fostered a positive team culture by listening, supporting, and leading with empathy.
- Managed multiple priorities simultaneously in a fast-paced, high-volume environment.
- Addressed customer concerns promptly while maintaining a calm, professional tone.
- Ensured store-wide compliance with operating policies and brand standards
Shift Supervisor
Starbucks
01.2018 - 06.2022
- Worked collaboratively with team members to support smooth shift operations
- Managed multiple tasks during peak hours while maintaining speed and accuracy
- Engaged customers directly to understand preferences and resolve issues in real time
- Assisted with cash handling, safety/inventory checks, and quality control
Education
Bachelor of Arts - Communications
Sonoma State University
Rohnert Park, CA12-2022
Skills
- Customer Service & Experience
- Reliability & Flexible Availability
- Time Management & Punctuality
- Problem Resolution
- Adaptability under pressure
- Clear, Friendly Communication
- Attention to Detail & Accuracy
Languages
Spanish
Native or Bilingual
Timeline
Community Relations Coordinator
River to Coast Children Services
09.2025 - Current
Council Assistant
City Of San Jose
04.2024 - 09.2025
General Manager
Ike's Love & Sandwiches
07.2022 - 03.2024
Shift Supervisor
Starbucks
01.2018 - 06.2022
Bachelor of Arts - Communications
Sonoma State University