Alissa Orozco
West Covina,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Chief Operating Officer
Soul Gem Vault
West Covina, CA
12.2020 - Current
- Delivered excellent customer service through prompt response to inquiries and effective resolution of issues.
- Managed online store operations, including product posting and inventory management.
- Accurately fulfilled and efficiently processed orders, ensuring on-time delivery.
- Responded to phone calls and emails, effectively resolving conflicts and addressing issues.
- Efficiently communicated with team members to achieve seamless customer interactions.
Service Team Member
Panda Express
West Covina, CA
09.2019 - Current
- Greeted customers and provided excellent customer service.
- Showcased exceptional expertise in customer service, team leadership, and operational management while upholding high food quality and safety standards.
- Operated a POS register, ensuring accurate and efficient handling of cash transactions.
- Ensured customer satisfaction and smooth operations through effective communication with team members.
- Provided advice on products to customers based on their individual needs.
Education
Bachelor of Arts - Digital Arts
Citrus College
Glendora, CASkills
- Customer Service
- Teamwork and Collaboration
- Sales and Marketing
- Problem-Solving
- Proficient in Microsoft 365
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Chief Operating Officer
Soul Gem Vault
12.2020 - Current
Service Team Member
Panda Express
09.2019 - Current
Bachelor of Arts - Digital Arts
Citrus College