Edgardo Aquino
Revere,MA
Summary
Motivated and dependable contractor with a strong desire to use my skills and abilities for an entry level position that will contribute to personal and organizational success. A dependable and hard-working contractor with 9 years of experience in the customer service industry. Strives in attention to detail and emphases safety, professionalism and customer satisfaction. To obtain long term employment with a well-established organization where I contribute my skills and abilities
Overview
4
4
years of professional experience
Work History
Concierge
Bozzuto
Boston, MA
08.2023 - Current
- Greeted residents and answered their inquiries regarding services, amenities, and local attractions.
- Developed an extensive database of city attractions including restaurants and transportation options.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Maintained friendly demeanor while quickly and professionally responding to customer inquiries through various channels including phone, email and face-to-face communication.
Concierge
Frist Residencial Service
Boston, MA
03.2023 - 06.2023
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Streamlined the process of making reservations for various activities
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
Painter
Abby Group
Boston, MA
06.2020 - 04.2022
- Prepared surfaces by washing, scraping, sanding and patching holes.
- Consulted with clients regarding colors and finishes.
- Delivered expert advice on the most suitable products for varying assignments.
- Evaluated work zones for necessary safety precautions prior to commencing task.
- Repaired cracks in drywall prior to painting or wallpapering rooms.
- Identified surface to be covered and characteristics of finish to properly select roller, power sprayer and right size brush.
Education
High School Diploma -
Revere High School
Revere, MA05-2018
Skills
- Event Planning
- Server monitoring
- Hardware and software updates
- Customer Service
- Reservation coordination
- Quality Assurance
- Computer Skills
- First-aid and CPR
- Material storage
- Software troubleshooting
- Retail Store Operations
- Teamwork and Collaboration
Languages
English
Professional
Spanish
Professional
Accomplishments
- Jrotc Program - Revere high school, Revere, MA
Timeline
Concierge
Bozzuto
08.2023 - Current
Concierge
Frist Residencial Service
03.2023 - 06.2023
Painter
Abby Group
06.2020 - 04.2022
High School Diploma -
Revere High School
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