Edgardo Cupaz
Miami,FL
Summary
Dynamic professional with a proven track record at UPS, adept in customer service and forklift operation. Excelled in leadership roles, enhancing customer satisfaction and streamlining operations for efficiency. Demonstrates exceptional time management and attention to detail, significantly improving workplace productivity and safety. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
3
3
years of professional experience
Work History
Associate
Baptist Health South Florida - Corporate Offices
03.2023 - Current
- Machine handling, package classification, pallets. Management of medical distributors, billing. receipt of merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Warehouse Worker
UPS
11.2022 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
Administrative Assistant
UPS Customer Center
02.2022 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Assistant Store Manager
Ups Store
02.2021 - 11.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Manager
E-graphics Design
04.2021 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Certifique - Health And Wellness
American Red Cross , CPR And First Aid
Miami, FL03.2023
Bachelor of Science - Customs And Border Protection
University National School Of Finance
Caracas,VZL02.2020
High School Diploma -
Diego De Losada
Venezuela 07.2017
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Workplace Safety
- Complex Problem-Solving
- Relationship Building
- Oral communication
- Production Support
- Preparing reports
- Forklift Operation
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Associate
Baptist Health South Florida - Corporate Offices
03.2023 - Current
Warehouse Worker
UPS
11.2022 - 02.2023
Administrative Assistant
UPS Customer Center
02.2022 - 12.2022
Assistant Manager
E-graphics Design
04.2021 - 02.2022
Assistant Store Manager
Ups Store
02.2021 - 11.2022
Certifique - Health And Wellness
American Red Cross , CPR And First Aid
Bachelor of Science - Customs And Border Protection
University National School Of Finance
High School Diploma -
Diego De Losada
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