Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Edgardo Verestin

Edina,MN

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

25
25
years of professional experience

Work History

Revenue Officer

Internal Revenue Service, IRS
Bloomington , MN
12.2023 - 03.2025
  • Assisted taxpayers with inquiries related to their accounts, payment plans, and other financial matters.
  • Negotiated repayment arrangements with customers in order to resolve outstanding debt issues.
  • Resolved disputes between taxpayers and the government concerning taxation issues.
  • Provided guidance to taxpayers on filing requirements, payment options, and applicable laws and regulations.
  • Verified accuracy of financial documents such as income tax returns, balance sheets, and bank statements.
  • Investigated taxpayer complaints regarding discrepancies in payments or billing errors.
  • Handled the collection of delinquent taxes and other debts owed to the government.
  • Reviewed documentation submitted by taxpayers in order to validate claims for deductions or credits.
  • Ensured that all necessary forms were completed accurately prior to submission.
  • Performed research activities as needed in order to verify information provided by taxpayers or other entities.
  • Educated taxpayers on their rights and responsibilities when it comes to paying taxes.
  • Processed applications for extensions or waivers related to payment deadlines.
  • Monitored payments made by taxpayers to ensure compliance with agreed-upon terms.
  • Prepared administrative reports and assembled case files for closure.
  • Garnished bank accounts and wages and seized personal property if necessary.
  • Analyzed taxpayer financial statements to determine taxpayers to pay for their tax bills.
  • Informed taxpayers of rights under law and provided guidance and service to assist in resolving tax problems.
  • Interacted with taxpayers, attorneys, accountants, and representatives to collect on delinquent taxpayer accounts and secure late returns.
  • Set up and monitored payment plans and processed payments.
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
  • Conferred with taxpayers and representatives to discuss issues, laws, and regulations related to returns and address problems.
  • Prepared briefs, sought out records and produced documentation in support of court cases.
  • Applied analytical skills and judgment in determining profitability of businesses to pay taxes due.
  • Identified discrepancies between reported income and actual income levels for individuals or businesses.

Revenue Officer

Internal Revenue Service, IRS
Miami, FL
09.2007 - 12.2023

Customer Service Representative

Internal Revenue Service, IRS
San Juan, PR
09.2000 - 09.2007
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Mentored junior team members and managed employee relationships.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

BBA - Finance

University of Puerto Rico
Rio Piedras, PR
07-1999

Skills

  • Account balancing
  • Budget planning
  • Economic research
  • Interpersonal communication skills
  • Investigative techniques
  • Researching
  • Professional telephone demeanor
  • Tax compliance

Languages

English
Native/ Bilingual
Spanish
Full Professional

Accomplishments

IRS Performance Awards

2003, 2004, 2005, 2006, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2022, 2023 and 2024

IRS Foreign Language Awards

2006, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2022, 2023 and 2024

Timeline

Revenue Officer

Internal Revenue Service, IRS
12.2023 - 03.2025

Revenue Officer

Internal Revenue Service, IRS
09.2007 - 12.2023

Customer Service Representative

Internal Revenue Service, IRS
09.2000 - 09.2007

BBA - Finance

University of Puerto Rico

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