Edia Clark
Henrico,VA
Summary
Dynamic Operations Manager with a proven track record , who excels in team leadership and problem-solving skills. Enhanced workflow efficiency and customer service processes while training new staff. Proficient in Microsoft Teams and Google Suites, driving quality assurance and compliance in high-pressure environments. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
9
9
years of professional experience
Work History
Operations Manager
Best Buy Inc
02.2023 - Current
- Assist in daily operations to enhance workflow efficiency.
- Practice safety protocols and compliance regulations for operational tasks.
- Supports team in inventory management and stock replenishment processes.
- Coordinated schedules and resources to ensure timely project completion.
- Conduct quality assurance reviews of agents metrics and calls to ensure accuracy of execution.
- Manage team meetings and department morale
- Efficient working with large data sets, excel, Google sheets, microsoft teams and microsoft edge.
Order Support Agent
Best Buy Inc
09.2021 - 02.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed support tickets efficiently, ensuring timely resolution of customer concerns.
- Collaborated with cross-functional teams to enhance customer service processes and workflows.
- Provided product knowledge training to new team members, improving overall service quality.
- Analyzed customer feedback to identify trends and recommend improvements for service offerings.
- Navigated multiple computer systems and applications to find information.
- Inbound/Outbound Calls
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Fraud Detection Coordinator
Capital One
03.2019 - 09.2021
- Collaborated with cross-functional teams to enhance fraud detection processes and systems.
- Received and evaluated complaints regarding fraud, deception and misrepresentation.
- Documented evidence for fraud cases by investigating transaction , and unusual activity. Obtaining statements, reviewing and analyzing records and files.
- Planned, coordinated and conducted investigations involving broad scope of fraud and related offenses to detect and verify suspected criminal violations.
- Leadership Development Program
- Led Fraud Detection training classes to review important fraud techniques to consider while investigating accounts.
- Presented training materials to Leadership on best practices in fraud prevention techniques.
Assembly Line Worker
Honda
08.2016 - 03.2019
- Operated assembly line machinery to ensure efficient production flow.
- Inspected finished products for quality assurance and compliance with standards.
- Collaborated with team members to troubleshoot equipment issues promptly.
- Trained new employees on safety protocols and assembly procedures.
- Auditing
Education
Communications
Jacksonville State University
Jacksonville, Alabama, ALHigh School Diploma -
Oxford High School
Oxford, AL05-2015
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Training and Development
- Conflict Resolutions
- Communication
- Microsoft word
- Teams
- Google suites
Timeline
Operations Manager
Best Buy Inc
02.2023 - Current
Order Support Agent
Best Buy Inc
09.2021 - 02.2023
Fraud Detection Coordinator
Capital One
03.2019 - 09.2021
Assembly Line Worker
Honda
08.2016 - 03.2019
Communications
Jacksonville State University
High School Diploma -
Oxford High School