Edialys Figueroa
Kissimmee,FL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Retail Associate
Woof Gang Bakery & Grooming
Orlando, FL
11.2022 - Current
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
Call Center Representative
CVS Pharmacy
Orlando, FL
09.2022 - 11.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Hostess
Rix sports bar and grill
Orlando, FL
05.2022 - 08.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
Education
Associate of Science - Medical Assistant
Florida Technical College
Orlando, FL05-2025
High School Diploma -
Tohopekaliga High School
Orlando, FL05-2022
Skills
- Store Maintenance
- Retail Floor Stocking
- Cash Register Operation
- Retail Transactions Processing
- Bilingual in Spanish and English
- Computer Skills
- Multitasking
- Software Proficiency
Timeline
Retail Associate
Woof Gang Bakery & Grooming
11.2022 - Current
Call Center Representative
CVS Pharmacy
09.2022 - 11.2022
Hostess
Rix sports bar and grill
05.2022 - 08.2022
Associate of Science - Medical Assistant
Florida Technical College
High School Diploma -
Tohopekaliga High School