Edie Hammonds
Clinton
Summary
Dynamic professional with a proven track record at Amazon, adept in customer service and cash handling. Excelled in high-stress situations, enhancing customer loyalty and streamlining transactions. Skilled in MS Office and effective communication, consistently achieving customer satisfaction and operational efficiency. Demonstrates exceptional time management and attention to detail, driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Associate
Amazon
01.2024 - 12.2024
- i would receive the pallet , and put a sticker on it and put it on the line to go to the next department.
Customer Service Representative
Southeast Foundation and Crawlspace Repair
05.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Teller
Star Communications
09.2022 - 05.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Highs School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA09.2021
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Customer engagement
- Decision-making
- Flexible schedule
- Client engagement
- MS office
- Order fulfillment
Languages
English
Full Professional
Timeline
Associate
Amazon
01.2024 - 12.2024
Customer Service Representative
Southeast Foundation and Crawlspace Repair
05.2023 - 01.2024
Teller
Star Communications
09.2022 - 05.2023
Highs School Diploma -
Cornerstone Christian Correspondence School
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