Edie Manuel
Elyria,OH
Summary
Police Dispatcher recognized for high productivity and efficiently managing multiple tasks simultaneously. Specialized skills include emergency response coordination, communication systems management, and incident documentation. Excel in critical thinking, decision-making under pressure, and empathetic communication to navigate challenging situations and support public safety objectives.
Overview
5
5
years of professional experience
Work History
Police Dispatcher
Sheffield Village Police Department
Sheffield Village, Ohio
04.2025 - Current
- Monitored emergency calls and prioritized responses based on urgency.
- Provided support to callers during crises, ensuring clear communication.
- Maintained knowledge of local geography to enhance response effectiveness.
- Operated communication systems to relay information to officers efficiently.
- Assisted in training new dispatchers on protocols and procedures.
- Documented all communications received via phone or radio transmissions accurately.
Guest Service Advocate
Target
Elyria, Ohio
12.2021 - 04.2025
- Supported team members, fostering a collaborative and productive work environment.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for all involved parties.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
Waitress
Dinner Bell
Elyria, OH
05.2021 - 09.2021
- Handled high pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Some College (No Degree) - Applied Sciene
Lorain County Community College
Elyria, OH05-2026
Skills
- Effective communication
- Crisis management
- Emergency response
- Team collaboration
- Geographic awareness
- Documentation accuracy
Accomplishments
- National Honors Society
- Crisis Intervention Training
- Amber Alert Traing
- Graduated with Honors
- Public Records Law and Records Retention
- Mental Health First Aid for Public Safety
- Active Assailant Training
Timeline
Police Dispatcher
Sheffield Village Police Department
04.2025 - Current
Guest Service Advocate
Target
12.2021 - 04.2025
Waitress
Dinner Bell
05.2021 - 09.2021
Some College (No Degree) - Applied Sciene
Lorain County Community College