Sophia Ovalle
Cumberland
Summary
Dynamic professional with extensive experience as a Police Dispatcher at Central Falls Police Department, excelling in emergency communication and incident prioritization. Proven ability to train teams effectively while maintaining data entry accuracy. Recognized for enhancing operational efficiency and fostering collaboration among first responders to ensure public safety. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
5
5
years of professional experience
Work History
Police Dispatcher
Central Falls Police Department
Central Falls
08.2024 - Current
- Operated multi-channel communication systems to receive emergency calls.
- Coordinated response efforts with police, fire, and medical units.
- Monitored real-time radio communications for dispatching officers.
- Maintained accurate logs of all incoming calls and dispatched units.
- Assisted in training new dispatchers on procedures and protocols.
- Evaluated emergency situations to prioritize dispatching actions effectively.
- Communicated critical information clearly to first responders and public callers.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Trained new employees on basic operations of the police radio console and CAD system.
- Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
Floor Supervisor
Psycho Bunny
Wrentham
03.2023 - 06.2024
- Supervised daily operations to ensure smooth workflow and team efficiency.
- Trained new employees on company policies and safety procedures.
- Coordinated staff schedules to meet operational demands and maintain coverage.
- Monitored inventory levels and ordered supplies as needed for production needs.
- Provided expert advice on products and services to enhance customer satisfaction.
- Managed client inquiries using CRM software for efficient communication.
- Assisted in training new employees on customer interaction best practices.
- Entered and maintained data in company databases accurately.
Team Member
Target
Lincoln
04.2022 - 02.2023
- Assisted customers with product inquiries and store navigation.
- Stocked shelves and organized merchandise for easy access.
- Operated cash register and processed transactions efficiently.
- Assisted customers in selecting clothing and accessories for various occasions.
- Maintained visual merchandising standards to enhance store presentation and appeal.
Brand Ambassador
Aerie By American Eagle
Wrentham
07.2021 - 08.2022
- Engaged customers through product demonstrations and interactive experiences.
- Monitored inventory levels and restocked promotional materials as needed.
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided recommendations.
Sales Lead Keyholder
Aldo Shoes
Wrentham
09.2020 - 04.2022
- Trained new staff on sales techniques and store policies for effective performance.
- Executed visual merchandising strategies to enhance product displays and appeal.
- Handled cash transactions accurately while ensuring compliance with company policies.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Provided customer service to ensure satisfaction with purchases.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
Education
High School Diploma -
Cumberland High School
Cumberland, RI06-2023
Skills
- Emergency communication
- Multi-channel dispatching
- Real-time situational awareness
- Compliance with protocols
- Data entry accuracy
- Incident prioritization
- Team training
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Team management
- Staff training
- Inventory management
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Police Dispatcher
Central Falls Police Department
08.2024 - Current
Floor Supervisor
Psycho Bunny
03.2023 - 06.2024
Team Member
Target
04.2022 - 02.2023
Brand Ambassador
Aerie By American Eagle
07.2021 - 08.2022
Sales Lead Keyholder
Aldo Shoes
09.2020 - 04.2022
High School Diploma -
Cumberland High School
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