Kayhla Hendren
Darlington,MD
Summary
Dedicated police officer and dispatcher delivering exceptional crisis management and emergency communication. Known for analyzing data trends to improve response strategies and ensuring compliance with safety protocols.
Overview
22
22
years of professional experience
Work History
Police Dispatcher
Town Of Bel Air
Bel Air, Maryland
07.2024 - Current
- Operated communication systems to relay emergency information efficiently.
- Monitored multiple radio channels and prioritized incoming calls effectively.
- Provided critical support to officers in the field through constant communication.
- Managed high-stress situations calmly while ensuring public safety protocols were followed.
- Assisted in training new dispatchers on operational procedures and protocols.
- Documented all communications received via phone or radio transmissions accurately.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Trained new employees on basic operations of the police radio console and CAD system.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Tracked call logs and shift data to enter into computer system.
- Verified status of units assigned to calls to ensure adherence to safety protocols and optimize response coordination.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Instructed personnel on proper operations of radio systems during emergency situations.
- Provided support to officers by relaying critical information during emergencies.
- Handled emergency phone calls calmly, efficiently gathering critical information to support timely dispatch.
- Mentored junior team members and managed employee relationships.
Police Officer, Corporal
Town Of Bel Air
Bel Air, Maryland
01.2019 - 07.2024
- Enforced laws and regulations to maintain public safety in the community.
- Supervised daily operations and ensured compliance with safety protocols.
- Trained new employees on operational procedures and best practices.
- Resolved employee conflicts and fostered a positive work environment through effective communication.
- Directed and supervised team of 15 employees in daily operations.
- Guided subordinates on job duties and responsibilities.
- Supervised daily operations of law enforcement personnel and resources.
- Implemented departmental policies and procedures to enhance safety protocols.
- Developed and implemented policies, procedures and training programs to ensure compliance with legal requirements.
- Developed strategic response plans for large-scale events, ensuring public safety and effective resource allocation.
- Maintained records related to arrests, citations, warnings issued.
- Attended meetings with other law enforcement agencies at local, state or federal level.
- Verified and authenticated validity and admissibility of evidence and preserved integrity for court proceedings.
- Investigated complaints regarding police services or personnel and recommended appropriate action.
- Analyzed crime trends in assigned area and developed strategies for addressing them.
- Evaluated employee performance through reviews, interviews, surveys.
- Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
Police Officer
Town Of Bel Air
Bel Air, MD
08.2007 - 08.2019
- Enforced laws and regulations to maintain public safety and order.
- Collaborated with local agencies to address community concerns effectively.
- Responded promptly to emergency calls, providing assistance.
- Participated in training programs to enhance law enforcement skills and techniques.
- Utilized communication systems for coordinating with team members during operations.
- Prepared detailed reports on incidents and arrests made.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Provided testimony in court when necessary concerning investigations conducted.
- Advised citizens on safety precautions and preventive measures, enhancing community awareness and crime prevention.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Pursued fleeing suspects on foot and in varying terrain.
- Utilized various technologies including computers, cameras, and radar guns to complete job duties.
- Served criminal warrants and subpoenas to suspects in public and private locations.
- Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
- Educated youth groups about the dangers of drug abuse and gang violence.
Police Officer
Baltimore City Police Department
Baltimore, MD
08.2004 - 08.2007
- Enforced laws and regulations to enhance public safety and maintain order in community.
- Conducted thorough investigations of incidents, compiling detailed reports to support case resolution.
- Patrolled assigned areas to deter crime and assist community members.
- Prepared detailed reports on incidents and arrests made.
- Diffused active disturbances using de-escalation techniques to ensure safety and prevent escalation.
- Conducted traffic stops in accordance with departmental protocol.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Provided testimony in court regarding conducted investigations.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Served criminal warrants and subpoenas to suspects in public and private locations.
- Pursued fleeing suspects on foot and in varying terrain.
Education
Associate of Science - Criminal Justice
The Community College of Baltimore County
Catonsville, MDSome College (No Degree) - Criminal Justice
University of Baltimore
Baltimore, MDSkills
- emergency communication
- crisis response/ management
- law enforcement policies
- record management
- data analysis
- database maintenance
- data retrieval systems
- report preparation
- interdepartmental collaboration
- team leadership
- deadline adherence
- verbal and written communication
- professional demeanor
- multitasking and organization
- analytical thinking
- Confidentiality
- Well versed in Criminal Law and NIBRS
- Familiar with a wide variety of databases to include METERS/NCIC
Timeline
Police Dispatcher
Town Of Bel Air
07.2024 - Current
Police Officer, Corporal
Town Of Bel Air
01.2019 - 07.2024
Police Officer
Town Of Bel Air
08.2007 - 08.2019
Police Officer
Baltimore City Police Department
08.2004 - 08.2007
Associate of Science - Criminal Justice
The Community College of Baltimore County
Some College (No Degree) - Criminal Justice
University of Baltimore