Kizzy Smith
Lisle,IL
Summary
Experienced 911 Operator with 14 years in emergency response and public safety. Demonstrates strong communication and problem-solving skills in high-stress environments. Expert in emergency dispatch systems, delivering accurate and timely responses while providing calm support to callers.
Overview
20
20
years of professional experience
Work History
Police Dispatcher
West Central Consolidated
North River, New York
10.2025 - Current
- Dispatched police, fire, and EMS units through CAD system
- Monitored radio traffic, relaying critical incident updates to field responders in real-time
- Verified caller locations and incident information to ensure accurate dispatch responses
- Coordinated communications among public safety teams to enhance response efficiency
- Maintained clear communication with callers, supervisors, and first responders
- Utilized mapping programs to locate addresses for responders in the field.
- Monitored radio frequencies of public safety agencies to ensure proper communication between dispatchers and field units.
- Responded to emergency calls promptly for emergency communications center
- Prioritized urgent requests and relayed critical information to field units
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
Police Communications Operator I
Office Of Emergency Management And Communications
Chicago, Illinois
09.2013 - 10.2025
- Receives incoming emergency 9-1-1 calls from persons requesting public safety services or assistance
- Solicits descriptive information to determine nature of requests and gravity and location of incidents, including potential threats, risks, or hazards that responding police units may encounter and to determine best way to provide service
- Receives incoming calls from 3-1-1 or other city numbers from persons requesting non- emergency public safety assistance
- Managed high volume of incoming calls.
- Uses Police Computer Aided Dispatch (PCAD) system to create computerized event of non-emergency incidents then Records Division (RD) number can be assigned
- Enters motor vehicle thefts or stolen vehicle parts into Law Enforcement Agencies Data System (LEADS)
- Relayed information regarding incidents to citizens, other communications operators, department officials, or other agencies.
Admitting Registrar
Evanston Northwestern Healthcare
01.2007 - 08.2013
- Verified patient details and insurance coverage, ensuring accurate co-pay collection.
- Registered patients for labs, surgeries and radiology.
- Organized patient forms and charts in preparation for appointments.
- Coordinated admission and discharge processes, facilitating seamless transitions from hospital to home care, extended facilities, and self-care plans.
- Retrieved medical data for physicians and patients.
- Retrieved and organized medical data for physicians and patients, enhancing access to critical information.
- Sorted and organized patient forms and charts for easy access during appointments.
Education
Certificate - Medical Office Assistant
The College of Office Technology
Chicago, ILHigh School Diploma -
Holy Trinity High School
Chicago, ILSkills
- Emergency Communication
- Crisis Management
- Critical Thinking
- Customer Service
- Active Listening
- Attention to detail
- Team coordination
- Public safety awareness
- Radio communication
- LEADS entry
- Multitasking Abilities
- Fire Dispatching
Accomplishments
United States Army National Guard Veteran
Timeline
Police Dispatcher
West Central Consolidated
10.2025 - Current
Police Communications Operator I
Office Of Emergency Management And Communications
09.2013 - 10.2025
Admitting Registrar
Evanston Northwestern Healthcare
01.2007 - 08.2013
Certificate - Medical Office Assistant
The College of Office Technology
High School Diploma -
Holy Trinity High School